What are the responsibilities and job description for the Warranty Claims Processor position at Price Family Dealerships?
At Price Family Dealerships, we are committed to excellence in every aspect of our business. Our ideal candidate for the Service Warranty Clerk role will possess exceptional organizational skills, attention to detail, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Manage warranty claims from receipt to resolution, ensuring seamless communication with customers, suppliers, and internal stakeholders.
- Maintain accurate and up-to-date records, including warranty claim files, repair orders, and parts inventory.
- Analyze and resolve issues related to warranty claims, identifying opportunities for improvement and implementing process changes as needed.
- Collaborate with the Fixed Operations Manager and Controller to develop and implement effective warranty claim processes.
- Develop and maintain strong relationships with suppliers and manufacturers, ensuring prompt communication and resolution of warranty-related matters.
- Provide exceptional customer service, responding promptly to inquiries and resolving issues in a professional and courteous manner.
- Maintain a high level of knowledge regarding warranty programs, procedures, and regulatory requirements.
- Participate in ongoing training and development to enhance skills and stay current with industry developments.
Requirements:
- A minimum of 2 years of prior experience in warranty claims processing, preferably in the automotive industry.
- Demonstrated expertise in warranty claims processing, including knowledge of submission procedures, booking tech hours, and posting warranty credit notes.
- Exceptional analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and internal stakeholders.
- High school diploma or equivalent (GED) is required.
