What are the responsibilities and job description for the Service Department Greeter & Customer Engagement Specialist position at Price LeBlanc?
As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. The future of Price LeBlanc Automotive depends on the associates we hire today. Our mission is to continue to exceed our customers’ expectations with award-winning service and customer satisfaction. It is our goal to continue to be the benchmark for excellence in every aspect of our business.
Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as employees. This is only obtainable by hiring enthusiastic, result-oriented, highly competent associates who have high ethical standards, a drive to learn, exceptional communication skills and a track record of success. It will be their hard work, enthusiasm and skills that takes our company to the next step and to an even brighter tomorrow.
Key Responsibilities:
- Greet customers warmly as they arrive at the Service Department and ensure they feel welcomed and valued.
- Assist customers in checking in for their service appointments and answer any initial questions they may have.
- Explore opportunities to discuss the benefits of selling or trading in their current vehicle.
- Collaborate closely with the sales and service teams to ensure a seamless and satisfying customer experience.
- Maintain a professional and positive attitude while representing the Toyota brand and Price LeBlanc Toyota.
- Uphold our dealership’s commitment to providing top-notch customer care.
QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS
- A valid, unrestricted driver's license (you must be insurable)
- Must have a valid driver's license for a minimum of 3 years
- Maintain a clean, acceptable, safe driving record
- Must be able to pass pre-employment screening requirements which include a drug screen, a background check and a Motor Vehicle Report
- Be able to read and comprehend instructions and information in the English language
This job requires “people” skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The associate frequently is required to stand and walk. The associate must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
