Application Engineer

Job Overview:

Application Engineer serves as the technical expert and consultant for clients using PriceEasy. In this role, you will work closely with sales, product, and engineering teams to deliver tailored technical solutions that meet the specific needs of enterprise clients. Your role will involve designing, customizing, and supporting the deployment of our platform into the client’s technology stack, ensuring successful integration and long-term client success.

Key Responsibilities:

• Integration & Implementation:
• Lead technical implementation projects by working directly with client technical teams, ensuring the seamless integration of the SaaS platform into their existing systems. Troubleshoot any technical issues that arise during setup.
• Post-Sales Support:
• Provide ongoing technical support to clients, helping them resolve issues, optimize system performance, and leverage new features. Assist the Customer Success team in delivering tailored solutions that meet customer needs.
• Client Training:
• Conduct training sessions and create documentation to educate clients on how to effectively use and configure the platform.
• Feedback to Product Team:
• Gather client feedback and communicate feature requests, issues, and enhancements to the product management and development teams.
• Technical Expertise:
• Stay up to date with industry trends, competitive solutions, and new technologies to ensure that our platform remains a cutting-edge offering. Regularly update internal teams on technical developments and best practices.
• Collaboration:
• Serve as a key bridge between technical and non-technical stakeholders, ensuring alignment between the customer’s needs and the product roadmap.

Qualifications:

• Bachelor’s Degree in Engineering, Information Systems, or a related field (or equivalent experience).
• 1-3 years of experience in a Solutions Engineer, Sales Engineer, or similar technical role in a B2B SaaS environment.
• Experience working with enterprise clients in a B2B context, with a deep understanding of how SaaS solutions fit within broader enterprise systems.
• Proficiency with CRM systems, ERPs, and other enterprise software.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills with the ability to think critically and troubleshoot issues efficiently.
• Experience with data integration, middleware, and automation platforms is a plus.

Personal Attributes:

• Customer-centric mindset with a strong passion for delivering value to clients.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong interpersonal skills with the ability to work cross-functionally with sales, customer success, and engineering teams.
• Proactive and adaptable to changing environments and client needs.

Benefits:

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and continuous learning