What are the responsibilities and job description for the Instructional Designer position at PriceSenz?
📌 Job Title: Instructor Trainer – Salesforce GMS (Hybrid)
📍 Location: Austin, TX (Hybrid – 2 days remote: Mondays & Fridays, 3 days onsite: Tuesdays–Thursdays)
đź’Ľ Job Type: Contract
Job Overview: We are seeking an experienced Instructor Trainer to join the Administrative Applications Grants Management System (GMS) Team in Austin, TX. This role will support the development and delivery of role- and scenario-based training materials, including written content, recorded webinars, and in-person sessions for internal staff and external users of the Salesforce-based enterprise GMS platform.
This hybrid role involves a mix of web-based and onsite training activities, primarily focusing on technical system training delivery, curriculum creation, training documentation, and instructional design.
Key Responsibilities:
- Develop and deliver engaging training programs, including in-person and virtual instructor-led courses, video tutorials, job aids, and multimedia content.
- Design and maintain training materials related to software solutions, system operations, IT security, and desktop support.
- Conduct needs assessments and create tailored training plans to address diverse audience requirements.
- Create and maintain instructor materials (course outlines, instructional guides, presentation decks, training aids).
- Deliver Salesforce GMS training to end users and system administrators across agency departments and external partners.
- Collaborate with technical and non-technical teams to update training in line with evolving system features and user feedback.
- Assist in formatting and improving materials created by other staff.
- Maintain knowledge of e-learning tools, accessibility standards (EIR), assistive technologies, and best practices in adult learning.
- Serve as the testing officer to evaluate instructional techniques and training effectiveness.
Minimum Requirements:
- âś… 8 years of experience as a training instructor or in a related field
- âś… 8 years of experience in training methods and technologies
- âś… 8 years of experience in curriculum development and instructional design
Preferred Qualifications:
- 🎓 4 years of experience with instructional design and training materials for Information Technology applications or systems
- 🎓 4 years of experience in strong presentation and facilitation skills
- 🎓 4 years of experience with excellent written communication abilities
- 🎓 4-year Bachelor’s degree in Education or related field (preferred, not required)
Technical Skills & Tools:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook – 2010 and later)
- Experience with Learning Management Systems (LMS) and e-Learning authoring tools
- Familiarity with Salesforce or CRM platforms is a plus
- Ability to deliver technical training across software platforms including remote access and IT support systems
- Understanding of EIR Accessibility standards and communication protocols for users requiring assistive technologies
PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability.
