Director, Talent and Development

Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours! We are looking for a Director of Talent and Development who will be responsible for designing, implementing, and overseeing enterprise-wide talent management and development strategies that align with the organization’s goals. This role will focus on leadership development, succession planning, learning & development (L&D), performance management, and organizational effectiveness. The ideal candidate will have an understanding of retail operations, a passion for developing people, and the ability to drive a culture of continuous learning and growth.

What's unique about this job (What you’ll do)

Talent & Leadership Development:

• Develop and execute talent development programs to identify, nurture, and retain top talent.
• Lead leadership development initiatives, including mentoring, coaching, and training programs for all levels of management.
• Establish a robust succession planning framework to ensure a strong internal pipeline for key leadership roles.

Learning & Development (L&D):

• Oversee the design and delivery of training programs that enhance employee capabilities and career progression.
• Implement innovative learning strategies, including e-learning, in-person workshops, and blended learning solutions.
• Partner with department leaders to assess skills gaps and create targeted development initiatives.

Performance Management & Employee Engagement:

• Lead the organization’s performance management strategy to foster a high-performance culture.
• Enhance employee engagement initiatives by designing programs that improve retention, satisfaction, and workplace productivity.
• Utilize data and analytics to measure the effectiveness of talent programs and make informed improvements.

Organizational Development & Change Management:

• Drive cultural transformation initiatives to align talent strategies with business objectives.
• Serve as a strategic partner to leadership in shaping an inclusive, diverse, and collaborative work environment.
• Champion change management efforts to support organizational growth and development.

Bring your passion and expertise (Who you are)

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field; Master’s degree preferred.
• 8-10 years of progressive experience in talent management, learning & development, or HR leadership within a retail or high-volume, customer-centric environment.
• Proven success in designing and implementing enterprise-wide talent and leadership programs.
• Strong knowledge of best practices in succession planning, competency frameworks, and career pathing.
• Experience with HR technologies, learning management systems (LMS), and talent analytics.
• Excellent leadership, communication, and relationship-building skills.
• Ability to work in a fast-paced, dynamic retail environment with strong business acumen.

Some important intangibles

You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community and Continuous Improvement

You are a self-starter who doesn’t need direct supervision to motivate you for success

You enjoy sharing your quirkiness and talents with your coworkers

Enjoy working hard

Full of energy for the things one sees as challenging

The ability to remain calm when dealing with unforeseen constraints.

The above description is designed to state the general nature and level of work performed in the function. It is not intended to contain or be construed as an exhaustive inventory of all job duties ,responsibilities and qualifications required of employees assigned to this job. A complete job description may be made available to you through the hiring process.

Benefits & Perks – We take care of our people

We believe taking care of our people is the right thing to do. This is what we can offer for all your hard work:

Beyond competitive pay

Medical, Dental and Vision plans

Employee Assistance Program

Education Assistance Program

401K Contributions

Life Insurance

LTD

PriceSmart Membership Card

Pet Insurance

Calm Meditation App

BenefitsHub for Employee Discounts

Fun events – Thanksgiving is our favorite holiday

Employee recognition

Supportive, nurturing environment with many opportunities for learning and growth

...and more!

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door everyday, wherever that door may be, in any of our 13 countries.