User Experience Designer

At PriceSmart, we are redefining how technology empowers people. As the largest membership warehouse club operator in Central America, South America, and the Caribbean, we deliver scalable, secure, and efficient digital solutions that support a growing, diverse organization.

PriceSmart is the original membership club and the largest in the region, working closely with members and suppliers to provide low unit prices on a curated selection of high-quality items and services while ensuring a reliable, safe, and engaging shopping experience.

With over 47 clubs in 13 countries, PriceSmart serves more than 3 million members, offering a seamless omnichannel experience that integrates in-club and digital interactions, ensuring convenience, efficiency, and an enhanced member journey.

Whats unique about this job (What you’ll do)

The UX Designer is responsible for creating intuitive, engaging, and user-friendly experiences for web and mobile applications. This role requires strong design execution, user research capabilities, and collaboration across teams to ensure an optimized user experience that aligns with business goals and customer needs.

Responsibilities

Design Execution:

• Develop and implement intuitive, user-centered designs, including wireframes, prototypes, and high-fidelity mockups.
• Collaborate closely with front-end developers to ensure accurate design implementation.
• Maintain and enhance PriceSmart’s design system to drive consistency across all platforms.

User Research:

• Conduct bilingual user research (Spanish and English) to uncover pain points, behaviors, and opportunities for UX improvement.
• Plan and execute usability testing, A/B tests, and competitive analysis to validate design decisions.

Collaboration and Communication:

• Work alongside product managers, engineers, and marketing teams to align UX strategies with business objectives.
• Present design concepts and research insights effectively to cross-functional teams and stakeholders.
• Advocate for user needs and UX best practices across the organization.

Problem-Solving and Design Thinking:

• Analyze complex user journeys and propose data-driven design solutions to improve conversion rates, reduce friction, and enhance user satisfaction.
• Balance user needs with business goals to prioritize design initiatives effectively.
• Identify and proactively address UX challenges throughout the customer journey.

Localization & Accessibility Expertise:

• Ensure designs are culturally relevant and accessible for Spanish-speaking markets while maintaining usability for English-speaking users.
• Adapt content, layouts, and workflows to align with regional preferences and expectations.
• Implement accessibility standards (e.g., WCAG) to ensure inclusivity for all users.

Accessibility and Compliance:

• Implement accessibility standards (e.g., WCAG) to ensure inclusivity for all users.

Bring your passion and expertise (Who you are)

• Creative Problem-Solver: You have a passion for simplifying complex problems and transforming them into intuitive digital experiences.
• User-Centric Thinker: You put users at the center of every decision and champion best-in-class UX practices.
• Collaborative Partner: You thrive in a fast-paced, cross-functional environment and excel in communicating with stakeholders at all levels.
• Detail-Oriented & Data-Driven: You use data to inform design decisions and constantly seek opportunities for UX improvements.
• Strategic Thinker: You bring strong problem-solving abilities and a forward-thinking approach to UX challenges.
• Adaptable & Agile: You are proactive in driving design solutions and comfortable working in a fast-paced environment.
• Excellent Communicator: You excel in storytelling and articulating design decisions and research insights to diverse audiences.

Requirements

Education & Experience:

• Bachelor’s degree in UX Design, Human-Computer Interaction (HCI), Graphic Design, or a related field. Equivalent UX experience may be considered.
• 4–8 years of experience in UX design, with a portfolio showcasing impactful, user-centered designs.
• Experience in e-commerce or membership-based retail platforms is highly desirable.
• Strong understanding of design-to-code workflows and preparing handoffs for development teams.

Skills:

• Design Tools: Expert in Figma, with experience using Storybook, Anima, or Locofy for design handoffs.
• Prototyping: Ability to create interactive prototypes that effectively communicate design intent.
• User Research & Testing: Strong experience conducting bilingual user research (Spanish & English), usability testing, and synthesizing findings into actionable insights.
• Data Analytics: Familiarity with Hotjar, LogRocket, FullStory, Google Analytics, or equivalent.
• Design Systems & Micro-interactions: Experience building scalable design systems, reusable component libraries, and integrating micro-interactions to enhance user experience.
• Accessibility & Compliance: Knowledge of WCAG standards and best practices for inclusive design.
• Languages: Fluent in Spanish and English (required).

Additional Requirements:

• Valid passport and U.S. visa for potential business travel.

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees, and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable, and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just a great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.