Client Care Coordinator

Are you someone who finds joy in making others feel seen, supported, and cared for? Do you excel in a dynamic, organized environment where compassion and efficiency go hand in hand? If so, we’d love to meet you! At Prickly Pear Pediatric Therapy, we’re not just a clinic—we’re a team of dedicated professionals driven by evidence-based practices and a deep commitment to helping children thrive. Our child-centered approach empowers families and supports meaningful developmental progress. As our Client Care Coordinator, you’ll be the welcoming presence and organizational backbone that helps our clinic run smoothly, ensuring every family feels valued, and every day starts with a smile.

RESPONSIBILITIES:

• Client Experience: Be the warm, welcoming first point of contact for families—by phone, email, or in person. Set the tone for a positive client experience from the very first hello.
• Scheduling Coordination: Manage clinician and client schedules with strategy and care. You’ll anticipate needs, adapt to changes, and ensure everything runs like clockwork.
• Communication Hub: Act as the liaison between clients, staff, and inquiries—responding to phone calls, emails, and texts with professionalism and clarity.
• Administrative Oversight: Oversee day-to-day administrative functions of the clinic, including front desk operations, appointment management, and recordkeeping.
• Customer Service & Issue Resolution: When challenges arise, you’ll respond with empathy, clarity, and calm confidence to reassure families and support your team.
• Intake Management: Lead clients through the intake process, helping them feel informed, supported, and excited to begin care with us.

REQUIREMENTS:

• Strong organizational, interpersonal, and communication skills
• Warm, empathetic demeanor with excellent customer service instincts
• Tech-savvy and eager to learn new systems
• Proactive problem-solver who takes ownership and initiative
• Kind-hearted, collaborative, and team-oriented with a heart for helping others
• Available Monday–Friday, between 9am–5pm (25–40 hours/week)

JOB DETAILS:

• Choose full-time or part-time hours based on your lifestyle
• $18–$25/hour, based on experience
• Comprehensive benefit package (for full-time team members): health insurance, dental insurance, vision insurance, short-term disability, long-term disability, and life insurance
• Employee Assistance Program (EAP) for dependents’ pediatric therapy expenses

APPLY NOW: If you're ready to bring your skills, heart, and drive to a purpose-driven clinic that values both excellence and empathy, we’d love to hear from you. Apply today by emailing your resumé to emily@pricklypearkids.com. We look forward to hearing from you!