What are the responsibilities and job description for the Customer Service Representative position at Pride Cleaners?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be vital in ensuring customer satisfaction and loyalty. The ideal candidate will possess strong phone etiquette, data entry skills, and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers with their needs.
- Handle customer complaints with empathy and resolve issues efficiently.
- Perform data entry tasks to maintain accurate customer records and track interactions.
- Process transactions, including cash handling, while ensuring compliance with company policies.
- Collaborate with team members to improve service delivery and enhance the customer experience.
- Identify opportunities for upselling or cross-selling products based on customer needs.
Requirements
- Proven experience in a customer service role is preferred.
- Excellent phone etiquette and communication skills in English; multilingual or bilingual abilities are a plus.
- Strong data entry skills with attention to detail.
- Ability to handle cash transactions accurately and responsibly.
- Proficient in using office software and technology.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
- Previous sales experience is advantageous but not mandatory.
Join us in delivering outstanding service to our customers while growing your career as a Customer Service Representative!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- No nights
Ability to Commute:
- Bryan, TX 77802 (Required)
Work Location: In person
Salary : $12