North FLA Graphics Customer Service/Admin Supervisor 1

JOB SUMMARY: Supervise inmate workers with the responsibility for maintaining accounting, cost and record-keeping functions and operate as the principal customer service liaison. Maintains plant administrative records to include inmate and supervisor payroll and training records, as well as, the customer call log, vendor files and the standard cost master. Receives and posts customer orders and prepares customer invoices. Maintains and posts incoming material and supply receivers and reports all discrepancies. Develops and executes inventory policies to meet industry objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

1. Directs the daily interaction with customers, where staff provides information, product delivery dates and adjustments, address customer concerns and provide solutions to customer problems, receive telephone orders, maintain customer telephone log and take follow-up action on product inquires.
2. Manages all purchases for the facility and products, including but not limited to raw material, prefinished goods, operating supplies, and office supplies.
3. Acts as a liaison for company policy matters for supervisors and inmate workers. Point of contact for Human Resource issues in the factory. Coordinator for issues between the Corporate Office and the factory.
4. Submits all quotes to customers based upon information provided by Production Manager and Engineering Manager. Assists Production and Engineering in the implementation of Sales change requests.
5. Directly supervise and train five to six inmate workers in the following duties: purchasing, shipping & receiving, quoting, customer service inquiries.
6. Utilize standard office procedures related to accounting, record-keeping, and inventory management.
7. Maintain accurate electronic data in day-to-day functions utilizing Microsoft Dynamics and personal computers.
8. Prepare and distribute financial and operational information for use by management and staff to assist in the monitoring and controlling costs.
9. Provide effective communication with internal and external customers (all stakeholders). Process and communicate personnel policies, procedures, benefits, and other Human Resource issues. Interprets company policies to inmate workers and enforces safety regulations.
10. Supervise and train subordinates and inmate worker.
11. Manage factory inventory, completing cycle counts per company policy.
12. Coordinate recognition luncheons for inmates twice a year.
13. Supervise the factory floor as needed.
14. Schedule gate access for ensure guests and their equipment to with FDC.

QUALIFICATION REQUIREMENTS:

1. Education and Experience: High school/GED, 2 years supervisory experience. Mechanical aptitude and ability, some manufacturing experience helpful.
2. Language Skills: Basic verbal, written, and electronic communication skills.
3. Mathematical Skills: Basic math skills.
4. Reasoning Ability: Training inmates in production and clerical techniques and coordinating manpower and equipment usage.
5. Specialized Knowledge and/or Skill:
6. Working knowledge of Microsoft Office Products, including Email, Word, Excel, and PowerPoint and some knowledge of other computer software.
7. Strong written and verbal communication skills, analytical ability, leadership strengths and ability to work effectively with a team.
8. Other Skills and Abilities: People/leadership skills. Personal time management. Honest, straightforward, dependable, pleasant, adaptable.

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle or feel objects, tools, or controls, use feet to operate pedals of vehicle; and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee is occasionally exposed to fumes or caustic chemicals. The noise level in the work environment is usually loud – the dust level is moderate.

PRINCIPAL CONTACTS: All departments, Industry Manager, production coordinator, institutional classification, maintenance and security, vendors, customers, and inmates.