What are the responsibilities and job description for the Client Support Specialist - Supervisor position at Pride Group,LLC?
The Client Support Specialist - Supervisor is responsible for overseeing the Client Support Specialist team who establishes and maintains relationships with clients on behalf of the company by taking personal and complete responsibility for each client contact and by ensuring that all client requirements are completely met.
CSS serves as the primary internal representative for our organization. You must convey to the client a sense of expertise in our products, services and abilities. In addition, you serve as an external key educator to our community and clients. The CSS is also responsible for ensuring client requirements are met by sales and logistics teams, in accordance with company policies and procedures.
You and your team are responsible for supporting Pride Group's vision and mission. Because you will be in contact with current and prospective clients, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism at all times.
The Supervisor will help manage time and attendance, workloads, ALERT Rental Software management, Standard Operating Procedures, understand sub-rental system and manage relationships to obtain re-rent items,
This is an in-office position and requires the use of Microsoft Office, Word and Excel.
The ideal candidate must be able to:
- multi-task regularly,
- answer the phone, and
- occasionally work nights and weekends.
- This position will create and manage client proposals,
- effectively communicate products and services offered to clients,
- organize and maintain all documents for billing purposes,
- ability to effectively communicate with, and work within a team,
- order and manage sub-rental contracts,
- attention to detail and accuracy,
- effectively use the problem-solving process.
- manage a staff of 1-5
REQUIRED QUALIFICATIONS:
- Experience in the Event/Festival industry
- Knowledge of Rental industry principles and practices
- Utilize the Microsoft Office Suite at an intermediate level
- Knowledge of basic Geometry
- Ability to communicate effectively with Clients, Vendors and Associates
- Stress-tolerance in a fast-paced, noisy office environment
If you are looking for a fast paced environment where you are challenged regularly - this is the rewarding experience you are looking for!
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- ALERT: 1 year (Preferred)
- Customer Service: 5 years (Required)
- Supervisory: 3 years (Required)
Work Location: In person
Salary : $22 - $26
