What are the responsibilities and job description for the Patient Services Coordinator position at Pride Health?
Job Title: Patient Scheduler
Location: San Antonio, TX 78240
Duration: 2 months possibility of extension
Pay Range- $16/hr - $18/hr
Shift: Monday – Friday, 8:00 am – 5:00 pm
Job Duties
- Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate.
- Obtains and communicates messages in an accurate and timely manner.
- Schedules new patients and return appointments in a computer system by physician and/or office guidelines.
- Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
- Obtains and enters all authorization and correspondence relating to referrals in patients’ charts and computers.
- Maintains physician’s schedule: on-call, vacations, meetings, etc.
- Schedules outpatient appointments/testing and hospital admissions upon request.
- Obtains necessary pre-certification as required.
- Handles new patient referrals, gathers necessary information, assigns the patient account number, and schedules appointments.
- Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
- Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding, and call coverage.
- Handles incoming phone calls from patients needing to schedule or reschedule appointments.
- Provides patients with accurate and legible appointment cards. Documents no-shows in the patient's chart for missed visits. Follow up with patients to reschedule any missed appointments.
- Arranges for patients to have financial counseling as needed.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
- Follows policies and procedures to contribute to the efficiency of the front office.
- Covers for other front office functions as requested.
- Prepares correspondence, memos, forms, and other typing as requested by supervisor.
Skills:
- Minimum three years office experience, preferably in a medical office setting.
- Candidates must have a minimum of two (2) years of patient scheduling experience.
Education:
- High school diploma or equivalent required.
Salary : $16 - $18
