Patient Services Representative

Job Title- Patient Service Representative

Location- Tampa, FL 33617

Duration- 6 Months possible extension

Pay Range- $18/hr. - $19.61/hr.

Shift- 9 AM – 5 PM (M-F)

Duties

• Responsible for triaging inbound calls from healthcare providers while ensuring a high level of customer service.
• Assisting Health Plan Customers with inquiries regarding; Member benefits and eligibility, claim status verification, and assisting with questions related to health plan claim processing requirements.
• Maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationships with co-workers.
• Standard computer programs used in the department: Epic.

Required skills and minimum years of experience:

• A high school diploma with some college-level coursework is preferred.
• Minimum of 2 years of experience in customer service is required.
• A strong background in call center, medical, and insurance is preferred.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance ,and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.