Practice Representative

Practice Representative

Pride Health is hiring a Practice Representative for one of its clients in Boston, Massachusetts.

This is a 3-month contract with a possible extension with competitive pay and benefits.

Location – Deaconess Medical Center, Boston, Massachusetts (02215)

Length of assignment - 3 months (Possibility of Extension)

Pay range - $20 - $23 per hour (Based upon relevant experience)

Shift and Schedule - Monday – Friday - 8 am - 4:30 pm.

Job Summary

Directs patient access to the practice by answering, screening, and processing a high volume of incoming calls in a dedicated call center.

Job Duties

• Answers, screens, and processes a high volume of calls professionally.
• Utilizes and adheres to the phone scripts and guidelines for triaging calls.
• Asks appropriate questions and uses independent judgment within the scope of knowledge and authority to determine the type of appointment, appropriate provider, and urgency needed.
• Utilizes a centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for updates as needed.
• Obtains necessary referrals for scheduled visits and documents in the system.
• Document appropriate payer information, including worker's compensation and auto liability.
• Inform patients of the necessary preparation for a scheduled visit, including providing documents, films, and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
• Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests, and procedures.
• Coordinates availability of professional services for maximum cost-effective utilization of staff, space, equipment, and optimal timing for patients and providers.
• Addresses scheduling problems and concerns with the manager to resolve issues. Records and forwards accurate messages to providers and staff.
• Triages calls for urgent information or services to appropriate staff.
• Responds to requests for information or assistance within the scope of knowledge and authority.
• Resolve and respond to provider email requests in an efficient and professional manner

Requirements

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.
• Call Center and/or telephone customer service experience.

Strong typing skills 40 wpm.

• Knowledge of medical terminology Bilingual written and verbal communication skills.
• Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
• May make recommendations for solving problems of moderate complexity and importance.
• Ability to address varied problems, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.

BenefitsPride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity EmployerAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.