What are the responsibilities and job description for the Front Office Associate position at Pride of America Camping Resort?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere at our hotel or resort. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accurate guest information is recorded.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Provide information about resort amenities, local attractions, and services available to guests.
- Address guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Uphold high standards of hospitality management in all interactions.
Requirements
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with hotel operations and front desk procedures is an advantage.
- Proficiency in phone systems; experience with reservation software is a plus.
- or multilingual candidates are highly desirable to cater to diverse guests.
- Strong communication skills, both verbal and written, with an emphasis on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Must possess a positive attitude and the ability to work well under pressure in a fast-paced environment.
Join us in delivering outstanding experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $9.00 - $12.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Pardeeville, WI 53954 (Required)
Ability to Relocate:
- Pardeeville, WI 53954: Relocate before starting work (Required)
Work Location: In person
Salary : $9 - $12