What are the responsibilities and job description for the Customer Service Representative/Medical Front Desk Associate position at PrideStaff - Ontario, CA?
Pridestaff is currently seeking a Customer Service Representative for a hearing aid company that is located in Riverside, CA. This is a full- time temp to hire position. Please see job requirements below to be considered.
- Pay rate: $18-$20 hourly (training pay rate is $18, once training is completed pay rate will be $19 hourly, once license and certification is received and full inside sales activities begin, pay to move to $20 hourly)
- Shift: Monday through Friday, 9am to 5pm and some weekends as needed
Job summary: Up until the Associate receives the required License and Certification, and prior to performing full duties described below, the Associate will be performing general office duties, including front desk reception, answering phones, scheduling appointments, and contacting doctors, filing, etc.
Job Duties (following License and Certification):
- Maintaining patient records and case histories; ensuring accurate completion of state and federal required forms
- Repairing and Selling hearing instruments and accessories
- Maintaining records of equipment calibration, ensuring equipment is in working order
- Monitoring and documenting sales, repairs and credits; assisting in marketing activities as required; participating in the growth of your office as if it is your own
- Maintaining professional patient, co-worker, and vendor relationships
- Work with your supervisor to obtain a State Board Trainee License and work towards becoming a licensed Hearing Aid Dispenser
- Examination and evaluation of hearing acuity, sensitivity and communication disorders; including sound field, air and bone conduction
- Communicating the test results both verbally and in writing to the patient and their families in a way they can understand
- Recommending and fitting of hearing instruments to provide auditory rehabilitation advice and guidance, and obtaining ear mold impressions when needed
Job Requirements:
- Some sales or managerial experience strongly desired.
- HS Diploma or equivalent
- Basic computer skill
- Professional image and appearance
- Strong verbal communication skills
- Experience in customer service, or other related fields
- Enthusiastic personality
- Previous experience in sales is recommended
- Good listener
- Must be able to sit for long periods of time throughout the day
- Must have good dexterity in both hands
- Ability to build rapport with people
- Strong negotiation skills balanced with a desire to help people
- Regular, predictable, full attendance is an essential function of the job.
Benefits once hired:
- Paid Training
- Salary Commission
- Bonuses
- enefits: Medical, Dental and Vision
- 401K
- Vacation
- Paid Holidays
- Marketing support – local, regional and national
- Access to our In-House learning systems
- CA State license training
Salary : $18 - $20
