What are the responsibilities and job description for the Field Service Manager position at PrideStaff?
Field Service Manager
Position : Field Service Manager
Location : Massillon OH
Pay : Based on experience
PrideStaff is conducting a search for their Massillon OH client for a Field Service Manager with experience in electrical motors. The Field Service Manager manages all field and in-house Service Engineers and Technicians. Our client has over 100 years in their industry and provide a great culture, strong benefits and the opportunity for advancement with them or an affiliated company.
Position Summary :
The Field Service Manager is responsible for managing, coordinating, prioritizing and growing all aspects of field service operations. This would also include large project supervision, installation, start-up, service pricing, and customer satisfaction. The Field Service Manager is responsible for the overall profit and loss of the operating unit, as well as, recruiting and developing personnel. These activities require the timely completion of these activities at / or under budgeted cost to the complete satisfaction of our customers.
Responsibilities :
- Manage all field and in-house (Service Engineers and Technicians) assignments, based on the size and timing of the contract.
- Implement the business strategy set by General Manager for the continued growth of the operating unit.
- Maintain and educate field workforce by conducting performance reviews, disciplines and provides training (i.e. : on-site training, seminars, etc.).
- Oversee and process all timesheets, travel and other expenses of field personnel.
- Responsible for the preparation of quotations and / or special projects, as required. Ensure that the quotations are completed in a timely manner.
- Responsible for processing completed projects through billing in a timely manner and providing monthly revenue and margin forecasts.
- Travel to customer locations to increase relationships and grow into new segments.
- Perform periodic safety audits of field projects to ensure safety policies are adhered to.
Qualifications :
