Benefits Program Manager

Because the people always make the place. This is retail our way.

A people-first culture. Work with impact. A business that’s growing and investing. Just look at our 70,000 colleagues in 430 stores across 16 global markets, all leaving their mark.
We strive to keep our colleagues at the heart of everything we do – we’re caring, dynamic and we succeed together. In this role, the Benefits Program Manager will manage the leave of absence process for the US.

What You’ll Do
As the Benefits Program Manager, you will report to our US Reward Manager. You will be responsible for the leave of absence program for the US. This includes working closely with a third-party administrator to ensure accurate and timely processing and systems coding of leave requests.

Here is how it looks in action:

• Accountable for managing all colleague leave of absence programs in partnership with the third-party administrator (TPA), including FMLA, short-term disability, long-term disability, state leaves, ADA Leave, and parental leave.
• Collaborate with the TPA to ensure timely processing of leave requests and updates on leave status.
• Ensure compliance with federal and state laws, as well as company leave policies, in alignment with TPA procedures.
• Serve as the primary point of contact for colleagues requesting or currently on leave. Ensure that questions, concerns, changes in leave of absence are communicated accordingly.
• Provide guidance on leave options, benefit continuation and payment process
• Manage accurate tracking & data compliance of all leave of absence information in Primark’s time and attendance system, UKG, and Primark’s people system, Workday.
• Partner with Payroll team to ensure that pay and use of paid time off for colleagues on leave is correct each weekly and bi-weekly pay period.
• Partner with store teams on repayment of benefit premiums when colleagues return from leave.
• Keep abreast of changes to laws affecting leave policies and communicate updates to the TPA, People & Culture, and colleagues.
• Monitor leave cases to ensure deadlines and documentation requirements are met, in collaboration with the TPA.
• Assist with the return-to-work process, including accommodations and coordination with managers and the TPA.
• Evaluate and propose updates to policies and processes related to leave administration and assist with the development and implementation of new leave policies when needed.

What You’ll Get
Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work life balance – we know your life outside of the store is important.

What You’ll Bring
To be successful in this role, you must have at least 5 years of experience in leave and absence management, including working with a third-party administrator.

• Experience with FMLA, ADA, and disability leave management is required
• Familiarity with HRIS systems (such as Workday, Kronos), and leave tracking software
• Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) are preferred
• The ideal candidate must have excellent problem-solving skills, keen attention to detail and accuracy, strong proficiency in English, and the ability to adapt to a fast-paced environment while managing multiple priorities with flexibility.
• Position holder must be highly organized, detail-oriented, and adept at prioritizing projects effectively, with a proven ability to build strong working relationships at all levels while demonstrating integrity, diplomacy, tact, and professionalism.

Excited? Good. Because it’s energizing to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.
We encourage all our people to grow, learn, and develop, and we can’t wait to see how you’ll positively impact colleagues in this role.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.