What are the responsibilities and job description for the Team Leader - Downtown Crossing (Apply in minutes) position at Primark?
Team Leader
Because you don’t just succeed – you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, andambitions. And thanks to our incredible size and scale, more growthopportunities for you and more amazing experiences for our customers. As aTeam Leader at Primark, progress is yours to own at the forefront of expandingthis fashion revolution in the United States. Our strong values run through everything we do. We’re caring, dynamic and wesucceed together. There’s real accountability and ownership here as you shapeyour team’s development and encourage a fast, efficient, enjoyable customerexperience. If you thrive outside your comfort zone, apply to join us as anin-store Team Leader.
What You’ll Do
As a Team Leader, you will motivate and coach your team of Sales Associates toprovide an exceptional store environment and customer experience, whileoptimizing sales. You will lead a team by providing ‘in the moment’ coachingand training on Primark ways of working with ongoing feedback. Supporting thecolleague experience, you will engage the Sales Associates in your team withan emphasis on recognition, communication, and wellbeing. Daily, you will collaborate with the store management team to support therunning of the store and develop a high performing and engaged retail team.Here is how it looks in action :
Managing an allocated section of a department; supporting colleagues tocreate inspiring displays and managing daily task allocation to keep your teamengaged.
Helping other managers with the day-to-day running of the store.
Assist with recruitment, on-boarding, and development of Sales Associateswhile supporting a culture of continuous learning and improvement.
Managing the cash lanes and Fitting Room areas as needed.
Helping with customer feedback and complaints.
Managing stock file accuracy and driving improved availably in-store with aconsistent focus on size and option control to meet customer demand.
Manage all pricing in line with Primark Pricing Principles. Monitoringpricing for accuracy, check markdowns are applied and monitored, andappropriate POS are displayed.
What You’ll Get
People are at the heart of what we do here, so it’s essential we provide youwith the right environment to perform at your very best. We’re committed toyour success and will provide you with a robust onboarding period. Here,you’ll be empowered to succeed. As we rapidly expand across the globe, we’llgive you the tools that you need to excel. We’ll also offer you competitivebenefits and work life balance – we know your life outside of the store isimportant.
What You’ll Bring
Overseeing a team of Sales Associates and reporting directly to the DepartmentManager requires a bold team player to take the reins. Here’s what we needfrom you :
Excellent people skills to serve customers, lead the team and build credibleworking relationships with all store colleagues.
Strong service focus with experience of delivering excellent customerexperience while maintaining high store standards.
Good commercial awareness and understanding of local selling patterns.
Ability to guide and support a team to achieve results.
You are nimble and adaptable, being able to flex your plans and prioritiesin a fast-paced environment.
Good planning and organizational skills, prioritizing and working withinagreed timescales.
Experience supporting store management with the protection of people,property and premises by securing cash, stock and property. Keyholderresponsibility including availability for emergency call outs.
Ability to effectively manage difficult situations and have good problem-solving skills.
Position holder must be able to communicate effectively and efficiently,orally and in writing, with managers, supervisors, and hourly colleagues inEnglish to provide instruction, coaching, corrective action, safetyinstructions and lead teams as a manager daily and in emergencies. Positionholder must also be able to provide amazing customer service in English, whichincludes being able to orally communicate with customers in English andmonitor the performance of English-speaking colleagues whose job dutiesrequire communication with customers. Excited? Good. Because it’s energizing to put your skills to work, in agrowing global business committed to helping people express themselves – andfeel a sense of belonging. Apply to be part of Primark’s future, today… andenjoy career growth, our way. The pay range for this role is : $26.00 - $27.50 This is a good faith estimate of the minimum and maximum we would pay for thisrole at the time of this posting. The base pay rate offered will account forinternal equity and may vary depending on the candidate’s geographic region ofwork, job-related knowledge, skills, and experience, among other factors. _Primark is an equal opportunity employer. Primark does not discriminateagainst applicants or employees on the basis of race, color, religion, sex,disability, age, sexual orientation, gender identity, national origin, veteranstatus, genetic information, or any other characteristic protected by law.Primark is committed to providing access, equal opportunity, and reasonableaccommodation for individuals with disabilities in employment. To requestreasonable accommodation to participate in the job application or interviewprocess, please email USACareers@primark.com with your request. This email isnot for general employment inquiries or correspondence. We will only respondto those requests that are related to accessibility of the online applicationsystem due to a disability._Employee - Permanent
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