What are the responsibilities and job description for the FFL Specialist position at Primary Arms?
Job Overview
The FFL 4473 Specialist is responsible for performing administrative-related duties on a professional level and works closely with the FFL Processing Supervisor / FFL Processing Manager. This position predominantly carries out responsibilities in the following functional areas: Reviews ATF form 4473’s, communicates with Storefront, FFL department and Compliance.
This is a full-time position with daytime hours. Some non-standard work shifts may be required.
Responsibilities and Duties
This person will communicate with customers and internal departments to perform the following:- Ability to act as a checks and balance support to company store-level department to ensure company remains in compliance.
- Ensure store-level department accurately completes all required sections of ATF form 4473 and compiles supporting documentation in accordance with federal regulations prior to finalizing sale approval.
- Ensures second and final 4473 reviews are completed in a timely and accurate manner.
- Ability to utilize attention to detail to locate and coordinate corrections for ATF form 4473 errors.
- Ensures all ATF form 4473 errors are valid and appropriately logged.
- Ability to accurately identify/locate and pull firearm(s) from shelves to fulfill customer orders.
- Compile and submit weekly reports for all ATF Form 4473 error data to appropriate departments.
- Compile and submit appropriate documentation correspondence to local law enforcement & regulatory agencies as needed.
- Coordinate and lead all new hire training for store-front associates on ATF form 4473.
- Ability to maintain calm, professional demeanor and work ethic during high volume traffic while multi-tasking.
- Successfully work with diverse personalities to meet company goals to provide high quality customer experience.
- Proficient in regulatory interpretation and application.
- Safely handle weapons in preparation for customer inspection.
- Must be proficient in navigating/understanding supporting ATF form 4473 processing sites to efficiently process 4473 forms and support team (Orchid, 4473 Cloud, Körber, NetSuite)
- Adheres to company Compliance Policy for “Override Request’s” appropriately.
- Complies with company policies, procedures, and standards.
- Handle Multiple Sale form & Bound Book disposition corrections, uploads supporting form 4473 documents to appropriate applications.
- Perform other related duties, as needed, within the Primary Arms team.
Skills and Qualifications
The incumbent must demonstrate proficiency in the following areas:- Ability to meet Federal requirements for handling and processing firearm transactions quickly and efficiently.
- Professional & pleasant demeanor
- Ability to handle pressure.
- Ability to work as an integral part of a team.
- Adaptable, flexible, and dependable
- Analytical problem-solving skills
- Effective decision-making ability
- Advanced PC skills
- Excellent email etiquette
- High degree of productivity
- Ability to maintain a high level of accuracy.
- Excellent attention to detail, well organized and able to adhere to deadlines.
- Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments.
- Firearms proficiency/experience
- Aptitude to learn our business.
- Ability to lift/carry 50 pounds.
