What are the responsibilities and job description for the IT Help Desk Wizard position at Primary Care Health Partners?
Job Description
Job Description
Description :
Primary Care Health Partners in Willison is seeking a qualified IT help desk technician to assist our team with day-to-day questions and problems concerning computer systems, and Microsoft 365 software.
The technician will work with team remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.
Standout candidates will be personable, excellent problem-solvers with outstanding communication and customer service skills.
Objectives of this role
Provide quick and effective assistance with information technology systems
Guide the team remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to the teams’ questions and concerns and offer optimal solutions
Prioritize satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Represent Primary Care Health Partners with professionalism and integrity while helping to advance our company mission
Responsibilities
Respond to tech inquiries via email, through online chats, over the phone, or in person
Subject Matter Expert for the TEAMS software
Assist with updating content on the PCHP Website
Inform the employees about IT services
Walk employees step-by-step through the problem-solving process
Help with troubleshooting software and customize settings according to each user's preference
Follow up with employees to ensure satisfactory service
Skills and qualifications
Expert with Microsoft Teams Application
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting Microsoft 365 software.
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great listening aptitude
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Preferred qualifications
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
Applicant must have a valid driver's license and reliable vehicle. We have offices located in Willison, South Burlington, Burlington, Milton, St. Albans, Enosburg, Brattleboro, Bennington and Plattsburgh, NY. Reimbursement for mileage at .70 per mile.
Job Type : Full-time
Pay : $28.00 - $30.00 per hour
Benefits :
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule :
8-hour shift
Monday to Friday
Ability to Relocate :
Williston, VT 05495 : Relocate before starting work (Required)
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