What are the responsibilities and job description for the Receptionist - Family Physicians of Western Colorado position at Primary Care Partners Inc?
Receptionist- Family Physicians of Western Colorado
- We pay for 100% of your health insurance premium.
- We offer flex spending for medical/dependent care.
- Primary Care Partners strives to maintain a positive work life balance for every individual.
Job Summary:
To answer all incoming calls, make appointments appropriately for patients, greet and check in patients, check all patients out, collect payments and co-payments. Set up follow-up appointments and monitor doctor schedule, to provide patients with the best customer service as possible and to maintain a pleasant working environment for all staff
Duties/Responsibilities:
Scheduler
- Answer phones (primary) and handle calls appropriately
- Schedule and cancel appointments appropriately
- Support Dismiss/Admit positions as needed
- Add new patient accounts
- Work Team and individual Task boxes and Portal messages
Dismiss
- Collect co-pays, payments or past due amounts
- Confirm copays and amounts due on Phreesia
- Schedule follow-up appointments
- Print or send to the portal the patients Clinical Summary
- Responsible for assigned change drawer
- Scheduler duties (secondary)
Admit
- Print encounter sheet and send to the correct wing
- Add exam forms as appropriate
- Gather and enter in PM correct ID and insurance information
- Check eligibility on all insurance
- Transfer to Phreesia any balances from the PM and add/ or subtract copays
- Educate patients and assist when necessary with the use of Phreesia
- Facilitate getting ill patients to the back
- Enter no shows, cancellations, and reschedules
Experience:
Must have phone skills and pleasant phone voice; customer service oriented; some computer skills, be able to multi-task; perform well under pressure; able to work at a fast pace
Education Requirements:
High School Diploma
Working Conditions:
This position works primarily seated at a desk in a well-lighted, ventilated area. Significant phone work, some walking around office with some light lifting
