What are the responsibilities and job description for the COMPUTER FIELD TECHNICIAN position at Primary Computer Service, Inc.?
About Us : Primary Computer Service, Inc. is a leading provider of IT solutions for over 40 years, dedicated to delivering top-notch technical support and innovative services to our clients. We are seeking a skilled and motivated Onsite Computer Technician to join our team and provide exceptional technical support and maintenance services to our clients' onsite locations. Our Purpose : To help people with their information technology so that their business will run smoothly. Job Overview : As an Onsite Computer Technician, you will be responsible for providing hands-on technical support, troubleshooting, and maintenance for computer systems, hardware, and software at client locations. You will play a critical role in ensuring the smooth operation of IT infrastructure and delivering high-quality customer service. Key Responsibilities : -Technical Support : Provide onsite technical support and troubleshooting for desktops, laptops, printers, and other peripherals. - Maintenance : Perform routine maintenance and upgrades on computer systems and software to ensure optimal performance. - Installation : Install and configure hardware, software, and network components according to client requirements. - Diagnostics : Diagnose and resolve hardware and software issues, including operating system errors, application problems, and connectivity issues. - Customer Service : Deliver excellent customer service by effectively communicating with clients and addressing their technical concerns. - Documentation : Maintain accurate records of service requests, repairs, and inventory of equipment. - Network Support : Assist in network setup and troubleshooting, including cabling and connectivity issues. - Training : Provide basic training to clients on the use of hardware and software as needed. Qualifications : - Education : Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Experience : Proven experience as an onsite computer technician or similar role. - Technical Skills : Strong knowledge of computer systems, hardware, and software. Proficiency in diagnosing and resolving technical issues. - Certifications : CompTIA A, Network, or other relevant certifications are a plus. - Communication : Excellent verbal and written communication skills. - Problem-Solving : Strong analytical and problem-solving abilities. - Customer Service : Outstanding customer service skills and a client-focused attitude. - Physical Requirements : Ability to lift and move computer equipment and peripherals. How to Apply : Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to dgibbleprimarycomputer.net