Director of Quality Management

SUMMARY

The QM Director is responsible for quality assurance and quality improvement across the entire agency. While this is a leadership position, all staff members within the agency are expected to participate in activities to ensure the quality and ongoing improvement of the services provided by the agency. The QM Director is responsible for developing and implementing the agency’s quality management system, including both its internal quality assurance and improvement activities. As an active member of the agency’s executive team, the QM director is expected to provide leadership in developing the agency’s annual quality improvement plan and ensuring the effective implementation of policies and procedures for credentialing and supervision of staff, monitoring of services, assurance of the safety of individuals served and effective outcomes, review of adverse events and identification of improvement opportunities. The QM director is expected to take a leadership role in ensuring that the agency regularly uses input of staff and service recipients and aggregate data to identify issues and opportunities for improvement and to support decisions about individuals’ care and the agency’s direction. The QM director is also responsible for the development of collaborative relationships between the agency and LMEs in which the agency provides services through involvement in their communities’ quality management initiatives.

The Training Director is a leadership position responsible for ensuring across the entire agency that the content of training and education offerings is relevant to contemporary practice and teaching methods are effective in changing the actual practice patterns of the workers being trained. The Director ensures there is enough access to training and education opportunities, especially in rural areas and for culturally diverse populations. Training records show that staff have the competencies to deliver integrated behavioral health care, emphasizing evidence-based practice, best practice and quality improvement approaches and that supervisors have competencies to mentor staff in these practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Developing, revising, and implementing the agency’s annual quality improvement/quality assurance plan
• Ensuring development of a culture of improvement across the entire agency with continuous staff involvement
• Providing leadership and staffing for the quality management committee to review agency performance, adverse events, quality of care and personal outcomes
• Ensure compliance with all documentation, staff qualifications and all other state and federal requirements for the services being delivered
• Oversight of staff credentialing process
• Ensuring the agency’s compliance with accreditation standards and leading reaccredidation activities
• Ensuring compliance with all reporting requirements of local and state agencies
• Identifying a standardized method for measuring and reporting personal outcome measures for individual’s served by the agency. Uses personal outcomes. Staff and feedback from individuals served, and other performance measures to drive agency decisions.
• The Training Director is responsible for an annual strategic training plan that: Reflects the agency’s vision, mission and guiding principles; Includes goals/objectives, methods, budget and expected outcomes for the agency; Indicate that evidence-based training methods will be utilized; Identify instructional training system design and development principles; Indicates the use of technology to increase access to and the effectiveness of training; Identifies implementation strategies to support and sustain the use of clinical skills in supported the continuum of care within the agency.
• Staff support for the quality improvement committee
• Actively participates on, or facilitates committees such as Quality Improvement, Risk Management, Strategic Planning, and Client’s Rights Committee
• Develops and implements systems, policies, and procedures for the identification, collection, and analysis of performance measurement data
• Leads, facilitates, and advises internal quality improvement teams
• Collects and summarizes performance data, identifies opportunities for improvement, and presents findings quarterly to Quality Assurance Committee
• Maintain a Professional and Therapeutic Relationship with Employees’
• Adhere to Client’s Rights Policy
• Accept training to enhance skills and knowledge to have and maintain working knowledge in relation to job
• Adhere to and follow all policies and procedures of this agency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have excellent interpersonal communication and problem-solving skills. Must have knowledge of statistics, data collection, analysis, and data presentation. Must also include the following skills: leadership, self-confidence, motivation, flexibility, sound business judgment, and determination. The individual must be able to work with diverse cultures.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum Requirement:

Bachelor’s degree and three years’ experience or a Master’s Degree and one year of experience utilizing data to support the development of quality services.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Quality management: 1 year (Preferred)
• Mental Health / IDD: 1 year (Preferred)
• Staff training: 1 year (Preferred)
• Clients Rights: 1 year (Preferred)

Work Location: In person

Salary : $60,000 - $80,000