What are the responsibilities and job description for the Helpdesk Technician position at Primary Health Medical Group?
Great opportunity for someone starting their career as an IT professional or those looking to continue and strengthen their career!
You.
You bring energy, knowledge, and drive to your work as a Helpdesk Technician.
You are curious. You look to grow your skill set. You provide support for end users company-wide.
You're great at what you do, but you want to be a part of something greater. Because while you believe in the strength of the individual, you know the power of the team is invincible.
Us.
Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care. With multiple locations throughout the Treasure Valley, we are able to offer patient-centered care where medical decisions respect the unique needs of each patient and their families.
Benefits are one of the ways we encourage health for you and your family. But health is more than just physical. We offer an excellent benefits package to full and part-time employees. Our benefits include:
- Medical with low copays and first-dollar ancillary coverage at Primary Health Medical Group clinics. PPO and HDHP/HSA options.
- Dental with two plan options
- Life, disability and long term care insurances
- 401(k) with employer match
- Generous paid time off for full-time employees
- Bonus opportunities
We.
Together we'll align our mission, service standards, workplace, and careers.
We will flourish with teamwork, celebrate our company culture, and encourage an atmosphere of positivity and fun.
We will strive to be the medical provider of choice, offering continuity of care and expanding to meet the needs of a growing community. We will do this together as a team with integrity and respect for our patients and each other.
Your Day.
As a Helpdesk Technician, you need to know how to:
- Support end users on a variety of issues
- Identify, research, and resolve technical problems
- Respond to telephone calls, emails, ticket system, and personnel requests for technical support
- Document, track , and monitor problems to ensure timely resolutions
- Resolve issues related to desktop computing, printing, and basic wired/wireless network
- Possess proficiency in Microsoft Windows 10 and 11, web browsers, Helpdesk ticketing systems, and Microsoft Office 2016 as well as Office 365
- Collaborate with internal team members and other technical staff to identify support trends and resolve underlying issues
- Recommend workflow changes to improve first response time, average resolution speed, and escalation for urgent issues
- Assist Network Administrators with the inventory and lifecycle management of the desktop environment
- Effectively manage time to ensure work is done efficiently and accurately with limited or no supervision
- Maintain performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
- Have availability to take rotating on-call shifts (evenings and weekends)
We hire people, not resumes. But we also expect excellence, which is why we require:
- High School Diploma
- IS/IT degree, certification, or equivalent experience
- Excellent customer service skills
- Idaho Driver's License and proof of insurance
- A , Network , Microsoft Fundamentals certifications, or comparable skills highly desired
Your Next Move.
Now that you know more about being a Helpdesk Technician on our team we hope you'll join us. At Primary Health you will reaffirm your love for this work and why you were called to it.
Primary Health Medical Group is a Drug-Free and Smoke-Free Workplace. All job offers are contingent upon a negative drug screen and the new hire obtaining required vaccinations which may include annual Influenza. Required vaccinations are at no cost to the employee and may be billed to insurance or paid directly by the company.
