Patient Advocate

Primary Job Responsibilities:

• Greet and welcome all patients to PHP (Primary Health Partners).
• Scheduling, registration, updating patient information regularly.
• Answering phones, triaging, assisting with customer requests, medication refills, etc.
• Monitor fax and voicemail folders throughout the day.
• Manage front office duties including: light cleaning, stocking supplies, and ordering supplies; coordinating pharmacy reps (lunches, samples);
• Process payments including running daily patient invoice reports and completing missed invoices.
• Scanning documents

Experience/Education Requirements:

2 years clerical experience in a medical office setting preferred. High school diploma required.

Qualifications:

Education: Associate or bachelor's Degree Preferred

Experience: 2 years proven administrative experience (healthcare preferred).

• Excellent verbal and written communication skills and phone etiquette.
• Ability to establish positive working relationships with patients, physicians and clinic staff.
• Infectiously positive and personal in all communication.
• Time management skills, and ability to prioritize work and complete with limited supervision.
• Proficient in various computer software applications including Microsoft Office.
• Great attention to detail, strong organizational skills, and able to multitask with accuracy.
• Maintain a professional attitude and appearance.
• Experience working with various computer systems, scheduling patients, and triaging patient calls in a medical office setting.
• Team Mentality.

Physical Demands:

• This position is primarily sedentary but does allow some standing and moving throughout the day.
• Light lifting, up to 20 lbs.
• Some twisting, turning, reaching, stooping, or kneeling.

This Job Description is not an employment contract and is not comprehensive of all duties and responsibilities. Changing business conditions may trigger changes to the responsibilities of this position.

PHP provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex (including sexual orientation, gender identity or expression), marital status, national origin, ancestry, age, disability, genetics, veteran status, or any other characteristic protected by law, in accordance with applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including hiring, placement, promotion, demotion, discipline, termination, lay-off, recall, transfers, leaves of absence, compensation, benefits, and training.