What are the responsibilities and job description for the Front Desk Representative position at Primary Healthcare Centers?
Job Summary
We are seeking a dedicated and friendly Front Desk Representative to join our team at Primary Healthcare Centers (PHC). As the first point of contact for patients and visitors, this role plays a vital part in creating a welcoming, professional, and compassionate environment. The Front Desk Representative supports our mission of providing high-quality, accessible, and patient-centered healthcare to the communities we serve by ensuring seamless patient interactions, efficient appointment scheduling, and accurate administrative support.
Key Responsibilities:
- Provide a warm, friendly, and professional greeting to all patients and visitors, ensuring a positive first impression.
- Uphold PHC’s commitment to compassionate and high-quality healthcare by assisting patients with professionalism and empathy.
- Maintain a clean, organized, and welcoming front office, waiting room, and reception area.
- Answer and route incoming calls, take detailed messages, and assist patients with general inquiries.
- Collect payments, verify insurance information, and update patient demographic data.
- Schedule and reschedule appointments while informing patients of necessary updates or required documentation.
- Conduct interviews for sliding scale patients and ensure accurate documentation.
- Run daily reports, balance day sheets, and prepare cash deposits.
- Assist patients with medical assistance applications, ensuring proper completion, processing, and notification.
- Manage incoming medication shipments, log details, and coordinate patient pickup.
- Ensure timely and accurate documentation in the electronic medical record (EMR) system.
- Adhere to HIPAA, OSHA, and organization-specific guidelines and protocols.
- Cross-train in other front desk roles to support team flexibility and coverage.
- Address patient inquiries or concerns promptly and professionally, offering solutions or rescheduling options when necessary.
Qualifications:
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency with EMR systems and basic office software.
- Ability to handle cash transactions and balance daily financial reports.
- Excellent organizational skills and attention to detail.
- Familiarity with insurance verification and medical documentation processes is a plus.
Join Our Team:
As a valued member of our Patient Services Team, you will be an essential part of PHC’s mission to provide high-quality, affordable healthcare with compassion and respect. Your role will help ensure that every patient receives the support they need in a welcoming and efficient environment.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $15 - $17
