What are the responsibilities and job description for the Insurance Customer Service Representative position at Primary Location?
Welcome to Allen Insurance Group, where we prioritize exceptional customer service and community engagement. As an Insurance Customer Service Representative, you will be the first point of contact for our valued clients in Wilmington, Delaware. In this in-person role, you will help ensure that every interaction leaves a lasting positive impression. Your dedication to assisting clients will be critical in our mission to provide unparalleled service within the insurance industry. You will actively listen to customer inquiries, resolve issues, and provide product knowledge in a warm and inviting manner. Joining our team means being part of a supportive environment where your efforts are recognized, and your contributions make a real impact. If you possess a positive attitude and passion for helping others, we encourage you to apply and become a part of our dedicated team!
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Responsibilities
Client Interaction: Serve as the initial contact for clients, addressing inquiries related to their insurance policies.
Policy Management: Assist clients with policy changes, renewals, and coverage options.
Problem Resolution: Handle customer requests and resolve issues to maintain high satisfaction levels.
Documentation: Accurately record customer interactions and update client information in our systems.
Cross-Department Collaboration: Work closely with other teams to provide comprehensive support to clients.
Continuous Improvement: Participate in training to enhance knowledge of insurance products and improve service
delivery.
Requirements
Experience: Prior experience in customer service, ideally in the insurance industry.
Communication Skills: Strong verbal and written communication skills necessary for effective client interaction.
Problem-Solving: Ability to assess situations and resolve issues efficiently and effectively.
Detail-Oriented: High attention to detail to ensure accurate information is provided to clients.
Team Player: Willingness to work collaboratively with team members to meet organizational goals.
Positive Attitude: A friendly and inviting demeanor that creates a welcoming atmosphere for customers.
Salary : $35,000 - $45,000