Healthcare Training Manager

Primary PartnerCare is an MSO and technology firm that currently services a Medicare Shared Savings Program ACO with the highest Quality score of all Long Island ACOs 5 years running and a multi-site primary care medical group (adult medicine). We are seeking an experienced healthcare trainer to manager our training division for EMR (Athena), Population Health/Physician Performance software. Additionally, this position will work with senior management to create non-technical training curriculum and opportunities for staff to learn and progress in their careers with our company.

Responsibilities:

• Plan, design and develop Instructor-led and web-based training courses, including: course materials, instructor guides, reference guides and related policies if new materials
• Update and maintain existing training materials
• Develop and oversee training calendar, including new offerings and courses for non-technical career growth (management, patient experience, customer service, conflict resolution etc.)
• Collaborate with operations team to identify deficit gaps and training needs, and initiate programs to improve the identified gaps
• Deliver Instructor-led training courses in person and virtually, and over see other trainers
• Understand workflow, policy and procedure changes related to the software and incorporate into classes and onboarding
• Update and/or create new policies as may be needed
• Act as a Subject Matter Professional in relevant applications
• Provide coaching during training programs and onboarding, and create follow-up plan for trainees including a timeline for mastering certain expertise
• Analysis of actual usage of the software, and identification of compliance and training gaps
• Review of KPIs and development of work plans and steps to improve identified underperformers
• Respond to training related inquiries generated by client calls
• Coordinate with IT Dept to ascertain the root cause of client issues that cannot be resolved on initial calls
• Review upcoming release notes, and work with manager to generate suggestions for implementation and training

Qualifications:

• Bachelors Degree
• Proven training and communication skills – both written and oral -with the ability to interact with clients at all levels
• Exceptional time management and personal organizational skills, including the ability to prioritize and multi-task
• Ability to examine and synthesize complex content
• Strong technical writing skills to create training materials and presentations
• Excellent work ethic and proven inquisitiveness, always using critical thinking skills
• Self-starter that takes initiative and is excited to help executive team build and scale the company
• Ability to troubleshoot and resolve/escalate issues
• Team player that can perform as part of the team, leader of the team and/or independently as the work requires
• Management and leadership experience
• Experience in and/or knowledge of medical group operations; multi-site medical group practice management and billing/coding experience preferred
• EMR expertise; Knowledge of athenahealth EMR a plus but not required
• Superior Microsoft Office skills required (Excel, Outlook, Word, PowerPoint)

Job Type: Full-time

Pay: $82,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• How many years training and education on healthcare technology do you have?
• How many years medical group operations do you have?
• Are you vaccinated for COVID-19?
• Please tell us what you like the most about this position?

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 5 years (Preferred)
• Leadership: 3 years (Preferred)
• Curriculum development: 1 year (Preferred)
• developing training manuals and tools: 2 years (Preferred)
• EMR systems: 3 years (Preferred)

Work Location: In person

Salary : $82,000 - $90,000