Medical Office Operational Supervisor (Primary Care)

Primary PartnerCare Physicians, a 20-site primary care group is seeking an Office Supervisor/Coordinator for our Queens Village location to serve as a working supervisor. This position is responsible for ensuring that the complexities of patient care including insurance, copays, follow-up visits, preventive care, and quality metrics are all performed in a proactive manner and any patient needs or concerns are addressed in a caring manner.

$750 Sign-On Bonus

Base Pay Annual Performance Bonus up to $2,500

As an Office Coordinator/Supervisor you will:

• Serve as liaison and coordinator with corporate office to ensure that all policies and programs are carried out at your assigned practice site
• Oversee the workflows within the care center, ensuring that the front desk staff properly registers patients, checks insurance, collects copays; provide hands-on support, and that the medical assistants perform to the highest level of their training
• Provide administrative support such as keying new information into the practice management software, securing referrals online for the patients, and helping to make appointments with specialists so patients get the care they need
• Scan insurance cards and check patient insurance eligibility, using your critical thinking to resolve issues before the patient is seen
• Obtain pre-certifications as required
• Maintain and coordinate calendar of patient’s appointments
• Serve as the "go-to" expert on all questions regarding workflows, policies and EMR/PM software (currently Athena)
• Make follow-up calls for doctors to ensure sick patients are properly followed
• Collect patient copays/deductibles and book into the software
• Reconcile cash collected with the software and the "cash drawer"
• Explain insurance coverage and patient responsibilities for services
• Participate as part of the patient primary care team to make sure the patients remember to get all their preventive care such as mammograms, flu shots, colon cancer screening and more!
• Serve as point of contact with our HQ office and coordinate all activities related to ACO, population health, training meetings, EMR etc.

We require:

• Five years of Medical Office administrative experience
• Proficiency with EMR and practice management software
• Proficiency with online websites and navigating software
• Experience registering patients and collecting patient copays
• Experience doing referrals and pre-certifications
• Knowledge of insurance and how it works
• Caring spirit that recognizes each patient as an individual
• Strong organizational skills - in healthcare, there is always A LOT going on
• Experience with coordinating with an MSO, ACO or IPA for quality measures, EMR, and population health
• Interest in helping to grow and expand the practice

This is a hands-on role with room for advancement and growth to Manager, then Regional Manager and beyond!

Job Type: Full-time

Pay: $23.75 - $26.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Why do you want to work on the front lines in a primary care doctor setting?
• Are you vaccinated for COVID-19?

Experience:

• Computer skills: 5 years (Preferred)
• EMR systems: 5 years (Preferred)
• Medical Office Operations: 5 years (Preferred)
• Managing Patient Relations: 3 years (Preferred)
• Collecting copays: 5 years (Preferred)
• Verifying patient insurance: 5 years (Preferred)
• medical referrals and pre-certifications: 3 years (Preferred)

Work Location: In person

Salary : $24 - $26