Bankruptcy Case Processor

Must be knowledgeable and familiar with procedures and general BK/FC milestones. Also be able to proficiently communicate with attorneys. Working regular hours in the office, on a non-remote basis, is an essential function of this position.

• Management and oversight of all loans in bankruptcy, which includes monitoring and taking timely action on all current and delinquent bankruptcy accounts.
• Work with lender attorney to file a Proof of Claim, Motion for Relief, or other applicable filings when appropriate.
• Maintain contact with attorneys on all open bankruptcy files and respond to their inquiries and requests timely and appropriately.
• Follow up on open bankruptcy files to ensure progression.
• Ensure appropriate notices are sent to the trustee, debtor attorney, and debtor.
• Receive and process payments for accounts in bankruptcy.
• Take appropriate action on delinquent bankruptcy accounts.
• Manage bankruptcy maintenance in the servicing system, which includes adding stops and bankruptcy codes as appropriate.
• Process invoices from attorneys timely.
• Communicate with trustee and debtor attorney.
• Communicate with mortgagor as applicable.
• Draft bankruptcy related procedures for submission to management.
• Ensure approved procedures are available to all bankruptcy staff and assist staff in following bankruptcy procedures correctly.
• Assist Special Servicing Processor in back-end loss mitigation tasks, which includes filing claims, data tracking, document preparation, etc.

Qualifications

• Mortgage related experience is helpful, but not required.
• Organization skills.
• Customer service skills.
• Written and verbal skills.
• Able to keep abreast of all changes and adapt them into daily routine.

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Understands and adheres to Employee Handbook, privacy and information security guidelines.
• Acts within delegated authorities and adheres to applicable policy and procedures.
• Contributes to establishing a respectful workplace where diversity is leveraged for innovation and growth.
• Ensures every action and decision is aligned with PRMI values. (pg 7 of 42 Employee Handbook)
• Partners with your manager in performance management, understanding what expected and how performance will be measured, leveraging coaching and feedback opportunities, and seeking access to learning and development.
• Realizes team synergies through networking and partnerships across PRMI and by seeking out diversity of viewpoints.
• Embraces change, acting as an advocate and role model, and promoting a mindset of continuous improvement.
• Maintains a high standard of customer care, actively listening to customers to understand their needs and points of view, taking ownership of problems and issues, and taking into the breadth of PRMI capability to provide solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines with or without direct supervision.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

I acknowledge that I have read the Job Description and I understand what is expected of me for this position.  PRMI reserves the right to change/reassign job duties or combine positions at any time.  I also understand that I am at-will employee and that this job description does not constitute a contract of employment.

Employee acknowledgement ________________            Date  _______________