Business Analyst

Position purpose - Responsibilities/Duties/Functions/Tasks

• Analyzes workflows and processes across the entire organization as part of an ongoing, continuous improvement program
• Meets with key stakeholders and management to identify process inefficiencies, roadblocks, and risks
• Assists in coming up with solutions for remedying workflow and process challenges
• Manages a culture of continuous improvement on cross functional initiatives by using improved project methodologies, Six Sigma, and other product management and analysis techniques
• Works with the Manager of Business Technology regarding tasking and other processes
• Develops general specifications, including functional and technical documentation, problem statements, definitions of done, value statements, workflows, use cases, and user stories
• Pilots continued improvement initiatives within the Business Technology Department through the use of KPI’s, dashboards, etc.
• Works with developers, administrators, product managers, UX/UI designers, database engineers, and data visualizers to interpret and communicate the needs of the various stakeholders and acts as a liaison between Business Technology and the end users
• Will manage, configure and administer the various task/project tracking software systems which direct all the work of the Business Technology team members
• The duties performed in this position may occur on a full-time remote basis subject to satisfying remote work requirements and conditions.

Qualifications

• Strong analytical, and problem solving skills
• Excellent writing and editing skills
• Strong communication skills, both written and oral
• Ability to effectively and professionally handle difficult situations that may arise when working with multiple end users, departments, division/branch managers, and branch staff on projects where different groups may have differing needs or viewpoints
• Ability to multi-task and prioritize
• Familiarity with the mortgage industry, loan processing, and accounting terms and procedures (e.g. debits, credits, General Ledgers etc.).
• A team player and ability to effectively work with other managers, the executive team, and software development staff
• Familiar with JIRA, Smartsheet, and TFS project and task tracking systems

Project Supervisory Responsibilities

• Plays a key role in guiding the overall direction of projects, processes, and systems
• Will be soliciting participation and commitments from many parties without direct management responsibilities over those people

Preferences

• Extraordinary attention to detail
• Ability to work and to deliver content under tight deadlines
• Ability to work independently
• Proficiency with Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)
• Knowledge of advanced project management and analysis tools such as Six Sigma
• Knowledge of AGILE/SCRUM methodology
• Knowledge of ‘The Lean Startup’ methodology
• Knowledge of ‘The Five Dysfunctions of a Team’ and associated team related topics

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

I acknowledge that I have read the Job Description and I understand what is expected of me for this position.  PRMI reserves the right to change/reassign job duties or combine positions at any time.  I also understand that I am at-will employee and that this job description does not constitute a contract of employment.