Remote Collections Associate (Recent Grads Welcomed)

Join a fast-paced, remote team offering the flexibility of contract-to-hire employment while supporting a dynamic company in the utility industry. Enjoy the convenience of working from home while contributing to key projects within an essential sector.

Primary Services is excited to announce the role of Remote Collections Associate for a prestigious client in the utility industry. This is an excellent opportunity for individuals with experience in collections and SAP/CCS systems to support vital processes in service disconnections and account management. In this role, you will be responsible for analyzing accounts, ensuring the smooth progression of disconnections and reconnects, and maintaining accurate transaction records, all from the comfort of your own home.

Responsibilities:

• Analyze accounts to determine if service disconnection is warranted according to Texas PUC rules.
• Execute transactions to facilitate automated disconnect processes and monitor reconnections.
• Run and analyze reports in CCS-SAP and BW to support the disconnect and reconnect processes.
• Identify accounts that fail to progress through the disconnect/reconnect process and take corrective actions.
• Communicate with management regarding special situations outside standard policies and procedures.
• Resolve failed or rejected orders by working with distribution companies.
• Determine if balance transfers from inactive to active accounts are required.
• Review accounts involved in the automatic disconnect process and ensure accurate execution.
• Apply company collection policies to designated customer accounts.
• Investigate reasons for systematic dunning failures and take necessary actions for collections.
• Identify and address failed transactions with TDSPs.

Qualifications:

• Bachelor’s degree in business or a related field preferred; equivalent experience will be considered.
• At least 2 years of business experience, with a minimum of 6 months of collections experience combined with SAP/CCS experience as a substitute for 2 years of business experience.
• Knowledge of the utility and/or deregulated energy industry is highly desirable.
• Strong proficiency with Microsoft Excel, Word, and other office software.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and adapt to changing priorities.
• Strong written and verbal communication skills.
• Ability to perform fundamental math operations (addition, subtraction, multiplication, division, percentages).

Want to be notified of similar positions? Visit www.primaryservices.com/signup/ to sign up or have notifications delivered straight to your inbox!