What are the responsibilities and job description for the Collections Analyst position at Primary Talent Partners?
Primary Talent Partners has a 3-month contract for a Collections Analyst with our great telecom client in Charlotte, NC.
Job Responsibilities
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
Job Responsibilities
- Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices.
- Follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methods.
- Analyze customer invoices to ensure contract terms and conditions are being followed.
- Cash applications and adjustments to specific accounts as provided by Treasury backup.
- Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around.
- Gather credit and/or collections reference information, as required when needed.
- Complete ad hoc projects and related deliverables, as assigned.
- Proven ability to manage competing priorities under tight deadlines.
- Understand/ review customer’s claims and able to find quick resolution
- Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion.
- The ability to effectively answer questions and resolve issues with limited information.
- Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries.
- Dispute resolution for Fortune 500 customer accounts is highly desired.
- Must have strong general knowledge of the billing and collections process cycles.
- Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.
- Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines.
- Ability to work effectively in a matrix organization using interdepartmental communication.
- Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay.
- Experience with dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion
- Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).
- Experience in a multi-functional role and using multi-company accounting software package - Oracle
- 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.
- Complete use and functionality of the Microsoft 2010 Office product suite.
- Intermediate to Advanced level Excel experience is required.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
Salary : $29 - $33
