What are the responsibilities and job description for the NOC Technician position at Primary Talent Partners?
Primary Talent Partners has a new 12-month contract for an NOC Technician with our great telecom client.
Pay: $34.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Schedule: 8AM - 5PM, Tuesday thru Saturday or 2PM - 11PM, Tuesday thru Saturday. This will be hybrid, with 3 days in the office and 2 days are WFH.
Summary:
The NOC Technician will be responsible for monitoring network events, initiate incident, perform high level triage and manage escalations and notifications in a 24 by 7 environment. The position will require direct communication with customers as necessary and work closely with Tier2 organization. The NOC technician is expected to be able to diagnose hardware, software and system issues.
Responsibilities
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
Pay: $34.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Schedule: 8AM - 5PM, Tuesday thru Saturday or 2PM - 11PM, Tuesday thru Saturday. This will be hybrid, with 3 days in the office and 2 days are WFH.
Summary:
The NOC Technician will be responsible for monitoring network events, initiate incident, perform high level triage and manage escalations and notifications in a 24 by 7 environment. The position will require direct communication with customers as necessary and work closely with Tier2 organization. The NOC technician is expected to be able to diagnose hardware, software and system issues.
Responsibilities
- Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls
- Answer customer calls, create tickets and perform initial triage for issue resolution
- Monitor network alarms, create tickets and perform initial triage for issue resolution
- Identify customer impact and urgency
- Resolve the issue if possible by utilizing documented processes and run books
- Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines
- Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression
- Perform direct communications to customers for updates as necessary
- Send all incident updates and notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure
- Once incident is deemed resolved, verify and close tickets
- Ensure ticket handover during shift changes in accordance to operations guidelines
- High School Diploma or equivalent experience
- Strong work ethic and multi-tasking ability
- Able to work unsupervised but also utilize direction, supervision, and training effectively
- Excellent analytical problem solving and decision-making abilities
- Strong written and verbal communication skills
- 1-2 years’ work experience in telecommunications or similar fields
- Understanding of standard concepts, practices, and procedures within the telecommunications field.
- Experience and understanding of some or all of the following areas: SONET, IP subnetting and layer 2/3 routing, DWDM, dark fiber services
- Experience with some or all of the following equipment platforms: Ciena Optical platforms, Cisco Optical platforms, Infinera, Juniper MX and EX series, MRV switches, Cisco routers and switches
- Understanding of NMS and EMS systems to navigate and troub
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
#PTPJobs
Salary : $30 - $34
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