Field Operations Specialist

PRIME FiBER is seeking a detail-oriented and organized Field Operations Specialist to join our team. In this role, you will play a critical part in coordinating field services to ensure timely and efficient delivery of technical support and services to our customers. This position will serve as a liaison between customers, field technicians, and internal teams, helping maintain service excellence.

• Monitor and manage field technician schedules to optimize routing and ensure on-time arrivals.
• Dispatch service requests to field technicians based on priority, location, and technician expertise.
• Communicate with customers to provide status updates and estimated arrival times.
• Track the progress of field service jobs and provide real-time updates to the management team.
• Resolve scheduling conflicts and reassign jobs as needed to ensure customer satisfaction.
• Collaborate with internal teams to address escalations and service delays.
• Maintain accurate records of service requests, technician activities, and customer interactions in company systems.
• Monitor workload and adjust assignments to meet key performance metrics.
• Other duties and responsibilities as assigned.

• High school diploma or equivalent required; an associate or bachelor’s degree is a plus.
• Background Check Required
• 1-2 years of experience in dispatch, logistics, customer service, or a related field, preferred.
• Strong organizational skills, excellent communicator, and customer focused.
• Familiarity with geographical areas and routing systems is helpful.
• Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, as necessary.
• Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.).
• Ability to work independently under minimal supervision.
• Maintain strict confidentiality guidelines in accordance with company policy.
• Demonstrate dependability through good attendance, punctuality and adherence to timelines and schedules.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

·         We are leaders.  We embrace leadership qualities at every level. We are owners.  No problem is too big, too small or outside of our scope.  We act on behalf of the entire company, beyond just their own team. We never say, “that’s not my job”. We seek excellence.  We have relentlessly high standards. We believe how you do something is how you do everything. We always choose optimism, especially when things are tough.

·         We are doers.  We are doers not talkers. We act with urgency to test and iterate quickly​. We have a bias for action.  Speed matters in business. We take calculated risks and lean forward. We don’t shy away from taking action, even when it is uncomfortable or exhausting​. We are scrappy.  We look to accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense.​

·         We are learners.  We constantly ask questions and rethink our assumptions. We get 1% better every day.  Our goal isn’t perfection; it’s constant and never-ending improvement. We look for opportunities and invite regular feedback as we see it as a gift that we can grow from. We are customer-obsessed, not competitor focused.  We focus on our customers and our performance. We stay connected to the people we serve and learn from them.  We are one team.   We need every voice to achieve our ambitious goals. We are one team, one fight.  We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, non-blame culture. ​

·         We communicate candidly and clearly.  Clear communication starts with preparation. We respect our team members' time and ensure we come prepared for each meeting or discussion

Salary : $62,000 - $67,000