What are the responsibilities and job description for the Front Desk position at Prime Healthcare, PC?
Description
Front Desk
Hartford, CT
Description
Internal Medicine/Pulmonary Front Desk Job Description
Essential functions and basic duties (This list may not include all the essential functions and duties assigned).
· Greets all patients and visitors in a caring and professional manner
· Collects at time of check in patient information such as patients’ demographics, PCP, pharmacy, ID, insurance verification, copays
· Close out cash drawer and count change
· Confirms patients’ appointment (reschedule if patient wants to cancel or responded no to appointment reminder)
· Schedules all patient appointments according to the established policy of the practice
· Enters/Scans all current and new patient information into Athena accurately
· Answer incoming telephone calls and determining the precise reason for the call
· Directs telephone call to the appropriate personnel promptly and courteously.
· Keeping up with waiting room cleanliness
· Complies with HIPAA policies and procedures ensuring confidentiality and patient privacy
· Complies with OSHA rules and regulations
· Interacts with vendors, staff, physician’s and visitors in caring and professional manner
· Attends and participates in all office meetings as scheduled
* Athena experience a plus*
Requirements
- High school diploma or GED
- Customer service experience
- Good communication skills
- Must have medical experience
