What are the responsibilities and job description for the PBX/Telephone Operator position at Prime Healthcare Services?
Overview
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Riverview Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
Located in Gadsden, Alabama, Riverview Regional Medical Center is a 281-bed acute-care hospital serving more than 350,000 residents in Etowah and the contiguous counties. A full range of services and programs are offered, including the only accredited Cath Lab in Northeast Alabama, Sleep Lab, Wound Care and Hyperbaric Center, and Women’s Diagnostic Imaging Center. Riverview Regional Medical Center is accredited by The Joint Commission (TJC) and is rated among the top 5% of hospitals in the nation for patient safety. Riverview is also the areas highest rated hospital, receiving Four-Stars from the Centers for Medicare and Medicaid (CMS). Originally named Holy Name of Jesus Hospital, Riverview Regional Medical Center was founded in 1917 by the Sisters of the Missionary Servants of the Most Blessed Trinity. Riverview was purchased by Prime Healthcare in 2016. Together they continue a mission of providing quality healthcare in the community it so proudly serves. To learn more about Riverview Regional Medical Center and the services it provides, visit www.riverviewregional.com.
If you want to work in a friendly environment and have some, or all, of this experience, let’s connect! We have a collaborative culture focused on positive outcomes, opportunities for professional growth and so much more. Our staff selection is based on positive attitude, dedication to patient/family centered care and superior skills!
We offer:
- competitive compensation
- generous benefits plan: medical, dental, vision, 401K
- substantial PTO
- continuing educational opportunities
- …and much more!
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Responsibilities
Riverview Regional Medical Center (RRMC) is looking for a full time, night shift PBX/Telephone Operator to join our growing and dynamic staff!
The PBX/Telephone Operator duties include, but are not limited to:
- answering the switchboard and pages overhead
- greets and directs people to the appropriate departments
- monitors the hospital alarms
- must be aware of the policy and procedures of all hospital emergency codes
- ability to communicate with population served
Qualifications
Education and Work Experience
- high school graduate or GED equivalent, required
- previous PBX experience, preferred
- previous experience in an office or receptionist
- effective written, verbal communication, and interpersonal skills
- ability to multi-task and prioritize needs to meet required timelines
- analytical and problem-solving skills
- customer service experience, preferred
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