Appointment Setter

Overview

Prime's enviable reputation within the transportation industry is a culmination of more than forty-five years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.

Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

Responsibilities

Prime's Appointment Setter will primarily assist the Flatbed and Tanker departments by providing administrative support and customer service by performing the following duties:

• Answer the customer service line and direct calls.
• Work with drivers and customers to schedule unloading appointments.
• Provide proof of driver deliveries to customers.
• Load tracking.
• Completing various reports via Microsoft Excel.
• Greet drivers and provide them with a good experience while on the yard.
• Must be flexible to cross-train to other operations areas.
• Performs related work as required.
• Practice Company Core Values.
• This is not a remote position.

Qualifications

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of trucking/transportation industry preferred. Prior customer service experience preferred.

Abilities

Excellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly.  Ability to multitask in dynamic, fast-paced, team oriented environment.  Good computer and keyboarding skills with the ability to accurately type at 45 WPM.  Proficient in Excel, Outlook, and the general Internet.  Require flexible schedule with the ability to work rotating weekends as necessary.

Experience, Education, and Training

Four year college degree in a business related field or at least one year in a customer service environment preferred.

Physical Requirements

Must be able to sit for a large portion of the day. Also needs to be able to multitask, talk on the telephone for extended periods of time and type efficiently.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Surroundings can be noisy at times.

Licensing/Certification

None required.