What are the responsibilities and job description for the Hotel Guest Service Agent position at Prime, Inc.?
Overview
The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.
Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.
The Oasis Hotel & Convention Center is a property structured upon our core values:
Passion- Passionate about who we are and what we do
Respect- Mutual respect and appreciation for our associates and guests
Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.
Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.
Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.
Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.
Responsibilities
The Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.
Responsibilities:
- Greets guests in a friendly and professional manner
- Engage each guest and listen attentively to their request. Resolve in a timely manner.
- Perform accurate check –ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations both over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift
- Anticipate and address guest’s service needs
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.
Qualifications
Requirements:
- Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.
- Excellent communication, guest service and time management skills
- Must be able to organize, plan ahead and manage workload.
- Ability to work effectively in a fast-paced and multi-tasked environment.
- Knowledge of the hotel industry beneficial
- Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficial
- Must be able to work calmly in a faced paced environment.
- Must be a clear thinker, remaining calm and resolving problems using good judgement
- Work cohesively with co-works as part of a team
- Must have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.
- Will work a varied schedule to include days, nights and weekends as well as holidays.
- Weekends are required
Physical Requirements:
- This position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel.
Working Environment
- Indoor working conditions in fast paced environment.
