Service Writer/Parts Manager

Job Summary
Prime Motorcycles is among the top leaders in the powersports industry. We are a franchise dealership selling Cfmoto, Segway and Moto Morini. We specialize in pre-owned sales. We are expanding and growing with more locations around the state. We have an excellent low pressure working environment.

Parts Responsibilities

• Greet Customers Promptly and Courteously
• Handle customers requests timely and follow the proper parts selection process
• Handles all ordering, receiving and picking up all parts
• Bill out parts properly to repair orders and customer tickets
• Sell accessories, helmets and apparel
• Assist in managing inventory control processes to ensure accurate stock levels.
• Apply retail math principles to assist with pricing, promotions, and sales tracking.
• Collaborate with team members to fulfill customer orders efficiently and accurately.
• Engage with customers to provide assistance, answer questions, and resolve issues.
• Support sales management efforts by contributing to sales strategies and initiatives.
• Maintain a clean and organized workspace to promote a positive shopping experience.
• Perform end of month inventory counts, reports and adjustments
• Participate in training sessions to enhance product knowledge and customer service skills.

Service Responsibilities

• Work with customers booking appointments and writing new service
• Suggest service items that's needed on customer units
• Write and bill out internal service work
• Update customers regularly
• Manage workflow
• Quote all customer service tickets
• Manage all internal units and their lot readiness
• Cash out each customer and provide proper documentation

Clerical Responsibilities

• Data entry tasks to assist sales department

Requirements

• Proficiency in Excel and familiarity with inventory management systems.
• Strong understanding of retail math concepts is preferred.
• Experience in sales management or customer service roles is an asset.
• Multilingual abilities are a plus, enhancing communication with diverse customers.
• Knowledge of automotive diagnostics is beneficial for specific product lines.
• Excellent negotiation skills to facilitate customer interactions effectively.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated.
• Strong mathematical skills for accurate order fulfillment and inventory tracking.

We encourage all qualified candidates who meet these requirements to apply for this exciting opportunity as an Associate. Join us in delivering exceptional service and support within our organization!

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Shift:

• 8 hour shift

Experience:

• Inventory management: 1 year (Required)

Ability to Commute:

• Melbourne, FL 32904 (Required)

Work Location: In person

Salary : $40,000 - $50,000