What are the responsibilities and job description for the Medical Support Assistant - Alamosa, CO position at Prime Physicians?
Job Description
Job Description
Job Title : Medical Support Assistant
Location : Alamosa, CO
Duration : 3 to 12 Months
Shift Schedule : 40 hours per week (Between 7 : 00AM 6 : 00PM, Monday Friday)
Start Date : April 2025
Qualification :
Education : High School education or GED equivalent
Experience : Must have at least 1 year of relevant experience
Minimum 6 months customer service experience
Must have typing speed of 50 WPM
Responsibilities :
Outpatient Scheduling and Process and Procedures
Responds to telephone inquiries regarding delivery of services
Basic medical terminology knowledge
Schedule and coordinate patient appointments following VHA Directive 1230.
Collaborate with the Lead Scheduler to ensure timely patient communication and workflow efficiency.
Authorize and coordinate Veteran care with community providers when VA services are unavailable.
Validate and update patient demographics in VA systems.
Process community care consults using HealthShare Referral Manager (HSRM) and other VA systems.
Manage phone inquiries professionally, providing information on VA services and appointments.
Ensure accurate integration of health records into CPRS and VistA systems.
Utilize Microsoft Office tools (Excel, Word, Outlook, Teams) for daily administrative tasks.
