Demo

Service Operations Supervisor

Prime Plumbing & Heating, Inc
Denver, CO Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

Are you a natural leader with a passion for delivering outstanding service? Prime Plumbing & Heating, Inc. is looking for a driven and organized full-time Service Operations Supervisor to oversee and elevate our service department. Here, you'll find more than just a job-you'll discover a fulfilling career where your skills and leadership are truly valued.

Earn $80,000–$100,000 annually plus bonuses and enjoy a suite of amazing benefits that enhance your work-life balance and career growth, including :

  • Medical, dental, and vision insurance
  • 401(k) plan
  • Company truck
  • Company credit cards
  • Paid gym membership
  • Opportunities for professional development and career growth
  • Supportive and collaborative work environment

If you're ready to join a company where your contributions make a tangible impact, keep reading!

WHAT'S YOUR DAY LIKE?

Your day begins with setting clear objectives for the team and ensuring everyone is aligned with the company's goals. As challenges arise, you step in to provide guidance, from resolving escalated customer concerns to refining policies that enhance efficiency and satisfaction. Throughout the day, you review performance metrics, identify areas for improvement, and work closely with other departments to maintain seamless service delivery. You dedicate time to training your team and empowering them with skills and strategies to exceed expectations. At the heart of your role, you build lasting client relationships by seeking feedback and implementing enhancements that elevate our services to the next level.

WHO ARE WE?

Founded in 2012, we offer top-rated customer service and reliable home service solutions. We provide homes and businesses with 24 / 7 emergency service, fair pricing, and the highest level of support. Each of our team members is licensed, certified, insured, and knowledgeable, which means that our customers can feel confident about calling us for all of their home service needs.

Our team truly is like family to us. We strive to take care of them by offering great benefits, excellent pay, and opportunities for growth and advancement. We also understand that each of our employees has an important life outside of work, so we are flexible when things pop up. Come join us and find out why we're one of the most trusted and highly rated companies in the business!

WHAT'S NEEDED FROM A SERVICE OPERATIONS SUPERVISOR?

We're looking for someone who can meet the following qualifications :

  • Experience in a service management role or a similar position
  • Proficiency in Excel, Word, Housecall Pro, ServiceTitan, and QuickBooks
  • Strong leadership abilities and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Customer-focused mindset with a passion for service excellence
  • If this sounds like the right Service Operations Supervisor job for you, don't wait - apply today to join our team. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you!

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