What are the responsibilities and job description for the Bilingual Spanish Customer Service Agent - Starting at $18.50/hour - Remote position at Prime Therapeutics?

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Bilingual Spanish Customer Service Agent - Starting at $18.50 / hour - Remote Job Description

As a Bilingual Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors' offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.

Position Requirements :

Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or "hotspots")
Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts - including a door that can be physically secured
Must be available for a 6 to 8 week training class
Fluency in Spanish is preferred, fluency in English is required

What Prime provides :

All equipment is provided and shipped directly to your place of residence

Potential $1.50 / hour bilingual skill pay increase

Highly structured work environment

Transferable skills within Prime or within the healthcare field

Opportunities to grow your career within Prime

Medical, dental, and vision insurance, paid time off, 401k match, and more

40-hour work week (potential overtime)

Job Responsibilities

Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits

Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

Other duties as assigned

Required Minimum Qualifications

High School Diploma or GED is required

1 year of customer service experience

Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

Strong PC Skills with ability to navigate multiple software systems simultaneously

Strong communication skills with focus on professional demeanor and empathy

Ability to multitask

Detail oriented

Preferred Qualifications

Call center experience

Call center experience in the Healthcare industry

Work from home (remote) experience

Fluency in Spanish

Minimum Physical Job Requirements

Ability to sit 6 or more hours per day

Occasionally required to stand, walk and stoop, kneel, and crouch

Ability to work a flexible schedule including evenings, weekends, holidays, overtime

Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

Reports to Supervisor in the Contact Center

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Salary : $19

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