What are the responsibilities and job description for the Volunteer Coordinator position at Primecare Home Care Services?

Job Description

ABOUT PRIMECARE HOSPICE & PALLIATIVE CARE :

At Primecare Hospice, caring is not just our duty; it's our purpose. We are a patient-centered, physician-led, and team-based holistic hospice program. We understand the profound importance of every moment in a person's life, especially during their hospice journey. That's why we are dedicated to making every moment matter. Our team of compassionate professionals is here to support and care for our patients and their families with empathy, respect, and unwavering commitment. We believe that in the midst of life's most challenging moments, there is an opportunity to provide comfort, dignity, and a sense of peace. At Primecare Hospice, we are honored to be a part of this journey and to make each moment as meaningful as possible.

Hospice is primarily a home care program, but services may also be provided in a hospital or nursing home. The hospice team, called the interdisciplinary group (IDG), helps you and your family make informed decisions about caregiving, teaches skills for care and helps with end-of-life care. Hospice also offers help through the bereavement period.

Position Summary :

Responsible for managing the volunteer program for the agency.

Essential Duties :

Develop and implement a volunteer recruitment program.
Develop and implement the volunteer training and orientation program.
Provide volunteers with assignments. If the assignment is with a patient, the Volunteer Coordinator reviews the Volunteer Plan of Care with the Volunteer before they make a patient visit.
Provide supervision to volunteers, this includes :
periodic supervisory visits;
volunteer performance evaluations;
ensuring time sheets and visit notes are completed and submitted per policy; and
reviewing volunteer visit notes to ensure the plan of care is being followed.
Maintain volunteer personnel files.
Attend IDG meetings.
Participate in QAPI activities.
Maintain monthly statistics regarding the volunteer program.
Maintain a line of communication with Volunteers. (ie. Keep volunteers informed of IDG meetings, in-services and training opportunities, notification of changes in patient status affecting visits, etc.)
Assume responsibility for self-development by continually striving to improve his / her practice through formal education, attendance at workshops and conferences, active participation in professional and related organizational meetings, and individual research and reading.

Job Conditions

The ability to access patients homes which may not be routinely wheelchair accessible is required.

Hearing, eyesight, and physical dexterity must be sufficient to perform a physical assessment of the patient's condition and to perform patient care.

Physical activities will include, walking, sitting, stooping, and standing and minimal to maximum lifting of patients and the turning of patients.

Utilization of computers, multi-line telephone, copy machine, and other office equipment.

Required Knowledge, Skills, Abilities and Competences :

Available to be on call.

Ability to demonstrate self-confidence and positive attitude toward self and others and maintain commitment and enthusiasm to goal achievement.

Ability to identify and evaluate personal strengths and weaknesses of self and others.

Has knowledge of applicable local, state, and federal laws.

Must have excellent assessment skills and problem-solving skills.

Must be a licensed driver with an insured automobile in good working order.

Knowledge and understanding of spreadsheets.

Excellent written and verbal communication skills.

Excellent organizational and time management skills.

Ability to exercise discretion and professionalism when overseeing highly confidential and sensitive information.

Qualifications :

Minimum of one (1) year experience in a health care setting. (Hospice and / or Volunteer Experience preferred.)

Human Resource experience preferred.

Knowledge of Medicare Hospice Conditions of Participation.

Ability to adapt to various roles :

Recruiter

Educator

Human Resources

Supervisor

Preparing Financial Reports

The ability to communicate well, both verbally and in writing.

18 years of age or older

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