What are the responsibilities and job description for the Customer Service Agent- Baltimore/Washington International Thurgood Marshall Airport ( BWI) position at PrimeFlight Aviation Services?
Description
Pay Rate : $15.00 / hr
The training for this position will be off-site, 9 days in Seattle
Part-Time only 3 : 30am-7 : 30am
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job : 401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
- Part-time benefits could vary
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
BECOME A CUSTOMER SERVICE AGENT!
Our Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.
WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE AGENT
Greet and assist passengers at the airport with check-in, boarding, and general inquiries
Provide accurate information on flight schedules, gate assignments, and airport services
Handle passenger check-in and baggage processing efficiently and courteously
Assist passengers with self-service kiosks and online check-in procedures
Effectively resolve customer issues and complaints in a professional and timely manner
Make announcements and keep passengers informed about flight changes and boarding times
Handle the boarding process, including verifying travel documents and issuing boarding passes
Coordinate with ground staff and crew to ensure a smooth passenger experience
Process ticket sales, upgrades, and re-bookings as needed
Exceed customer service and safety standards set by PrimeFlight
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
One year of customer service experience
Ability to read, write, speak, and understand the English language, to include documents
Ability to use electronic devices including IPads / Tablets, Computers, and Mobile Devices
Effectively communicate both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Ability to work any day / shift, including holidays, within a 24 / 7 operation
PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE :
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor / outdoor environment as applicable
Must be able to push, pull
Must be able to reach with arms and grasp with hands
Must be able to bend, stretch, squat, and kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and / or fingers
Specific vision abilities required for this job include : Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.
Salary : $15
