Customer Service Agent- Baltimore/Washington International Thurgood Marshall Airport ( BWI)

Description

Pay Rate : $15.00 / hr

The training for this position will be off-site, 9 days in Seattle

Part-Time only 3 : 30am-7 : 30am

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job : 401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off

Growth potential

• Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

We are committed to being a leading provider of commercial services within the aviation industry

Our teams focus on maintaining a positive working environment and treating all team members with respect

With more than 200 locations across the world, we offer opportunities for career progression

Enjoy a competitive pay scale

ABOUT US

BECOME A CUSTOMER SERVICE AGENT!

Our Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE AGENT

Greet and assist passengers at the airport with check-in, boarding, and general inquiries

Provide accurate information on flight schedules, gate assignments, and airport services

Handle passenger check-in and baggage processing efficiently and courteously

Assist passengers with self-service kiosks and online check-in procedures

Effectively resolve customer issues and complaints in a professional and timely manner

Make announcements and keep passengers informed about flight changes and boarding times

Handle the boarding process, including verifying travel documents and issuing boarding passes

Coordinate with ground staff and crew to ensure a smooth passenger experience

Process ticket sales, upgrades, and re-bookings as needed

Exceed customer service and safety standards set by PrimeFlight

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Eligible to work in the United States

One year of customer service experience

Ability to read, write, speak, and understand the English language, to include documents

Ability to use electronic devices including IPads / Tablets, Computers, and Mobile Devices

Effectively communicate both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Ability to work any day / shift, including holidays, within a 24 / 7 operation

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE :

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor / outdoor environment as applicable

Must be able to push, pull

Must be able to reach with arms and grasp with hands

Must be able to bend, stretch, squat, and kneel

Exposure to moderate and at times high noise levels

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and / or fingers

Specific vision abilities required for this job include : Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.

Salary : $15