Shuttle Customer Service Agent - Boston Logan International Airport (BOS)

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

• Enjoy a competitive pay scale

ABOUT US

• We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

BECOME A SHUTTLE CUSTOMER SERVICE AGENT AT PRIMEFLIGHT!

As a Shuttle Customer Service Agent, you will provide efficient, friendly service by managing passenger flow, ensuring safety, and maintaining a clean environment. Your key responsibilities will include assisting with directions, shuttle schedules, luggage, and addressing inquiries or complaints. You will help ensure smooth shuttle operations, timely departures, and effective communication with passengers and team members. The role also involves conducting equipment checks, adhering to safety protocols, and ensuring vehicle cleanliness to provide a safe and welcoming experience for our passengers.

WHAT IT’S LIKE TO WORK AS A SHUTTLE CUSTOMER SERVICE AGENT

• Exhibit a professional demeanor in all interactions with passengers, team members, and supervisors
• Conduct pre-shift equipment checks, ensuring radios and other tools are operational, reporting malfunctions immediately
• Regularly inspect and clean assigned work areas to maintain a welcoming and safe environment
• Greet passengers warmly upon arrival, setting a positive tone
• Provide clear directions to passengers regarding waiting areas, terminals, shuttle routes, and airport amenities
• Answer passenger questions related to shuttle routes, terminal locations, and airport amenities
• Escort passengers to elevators or other areas, ensuring clarity and efficiency
• Manage passenger flow by directing passengers to form orderly lines and prevent overcrowding
• Coordinate shuttle departures every 10-15 minutes, ensuring smooth transitions
• Stay informed about shuttle schedules and provide accurate updates to passengers
• Make regular announcements regarding shuttle arrival times, boarding instructions, and destinations
• Guide passengers onto the shuttle, assist with luggage as needed, and make announcements about stops, destinations, and estimated arrival times
• Conduct headcounts to ensure no passengers are left behind and confirm everyone is seated before departure
• Ensure shuttle cleanliness between trips, removing debris and checking for maintenance needs
• Report vehicle issues to the dispatcher and complete safety compliance checks
• Document and report incidents (e.g., injuries, altercations) to supervisors promptly
• Guide passengers to safety during emergencies, following evacuation routes and communication protocols
• Address complaints and concerns from upset passengers, managing conflicts professionally
• Assist passengers in locating lost items or direct them to relevant services
• Work with the customer service agents to update shuttle schedules and ensure a seamless passenger experience
• Brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety
• May be assigned other duties as required

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• One year of customer service experience preferred
• Knowledge of airport facilities, layout, terminal locations, and shuttle routes is a plus
• Ability to read, write, speak, and understand the English language, to include documents 
• Ability to access and interpret information in print and electronically, including the use electronic devices including IPads/Tablets, Computers, and Mobile Devices
•  Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
•  Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:  

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• Must be able to reach with arms and grasp with hands
•  Must be able to push, pull
•  Must be able to crawl and crouch, at times, in confined tight spaces
•  Must be able to bend, stretch, squat, kneel
•  Must be able to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.