Wheelchair Dispatcher - Frederick Douglass Greater Rochester International Airport (ROC)

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

• Enjoy a competitive pay scale

ABOUT US

• We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

BECOME A WHEELCHAIR DISPATCHER!

The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.

WHAT IT’S LIKE TO WORK AS A WHEELCHAIR DISPATCHER

• Coordinate the dispatch of wheelchair services throughout the airport terminals
• Respond promptly to requests for wheelchair assistance from airline personnel and passengers
• Manage the scheduling and routing of wheelchair attendants to maximize efficiency
• Track the availability and location of wheelchairs and mobility equipment
• Maintain clear communication with airport staff, including gate agents and customer service representatives
• Provide training and guidance to wheelchair attendants on proper handling and safety protocols
• Handle passenger inquiries and concerns related to wheelchair services
• Maintain records and logs of wheelchair dispatches and assistance provided
• Collaborate with airport security and medical teams in case of emergencies
• Oversee the maintenance and readiness of wheelchair equipment
• Liaise with airline and airport personnel to streamline wheelchair service operations
• Prepare reports on service metrics, challenges, and improvements for management review
• May be assigned other duties as required

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• 1 year of wheelchair experience
•  Ability to read, write, speak, and understand the English language, to include documents 
• Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
•  Effectively communicate both in-person and through electronic means
•  Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Ability to work any day/shift, including holidays, within a 24/7 operation

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:  

• Ability to lift up to 25 pounds
• Position is generally sedentary, sitting for long periods of time
•  Must be able to push, pull
• Must be able to crawl, at times in confined tight spaces
•  Must be able to bend, stretch, squat
•  Must be able to work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to Biohazards and/or Chemicals
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) 
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.