Wheelchair Supervisor - Memphis International Airport (MEM)

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

• Enjoy a competitive pay scale

ABOUT US

• We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Job Description

Our Wheelchair Supervisor is tasked with overseeing the entire wheelchair assistance operation within the airport. This role involves managing a team of Wheelchair Leads and Attendants, ensuring they provide top-quality service to passengers with mobility challenges. You will be responsible for training staff, implementing and monitoring service standards, and coordinating with other airport departments for smooth operations. Additionally, you will address and resolve complex issues, ensuring passenger satisfaction and compliance with airport and regulatory guidelines.

WHAT IT’S LIKE TO WORK AS A WHEELCHAIR SUPERVISOR

• You like working as a team, toward a common goal
• Supervise the daily operations and activities of the wheelchair service team

• Ensure efficient allocation and scheduling of wheelchair attendants across various airport terminals
• Monitor adherence to safety protocols and guidelines in wheelchair handling and passenger assistance
• Train and mentor wheelchair attendants on best practices and customer service excellence
• Manage and resolve any operational challenges or passenger complaints related to wheelchair services
• You have a great attention to detail
• You enjoy working with a team or individually to accomplish your tasks
• Like to build long term relationships with your customers
• Physical activity may include:
  • Stand and walk for extended periods of time
  • Ability to lift 70 pounds or more and able to push a wheelchair with an adult in it
  • Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
  • Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications

• Minimum age of 18 years old
• Ability to read, write, speak, and understand the English language, to include documents
• Minimum of 2 years of experience in a supervisory role within customer service or airport operations
• Strong leadership, organizational, and communication skills
• Proven ability to manage teams effectively and handle challenging situations
• Comfortable working with computers, mobile devices, and tablets
• Ability to pass a drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.