Universal Banker

Description

Benefit highlights: 11 Paid Holidays, 15 days of PTO, 401k Matching, Health Benefits, and more!

The Universal Banker serves both the individuals and small businesses of our branch and community. This individual maintains an in-depth knowledge of products and available services and enjoys offering advice to clients to best suit their needs and assists with any and all service related interactions, including cash handling. The Universal Banker has a passion for meeting and building rapport with new people and a desire to provide the one-on-one attention our customers expect. Engages in conversations to better fulfill the needs of the clients and provides great follow-up in order to build and maintain relationships. The Universal Banker is a versatile, team-player on our retail branch team who is able to work with minimal direct supervision in order to perform the necessary duties to serve our clients needs while ensuring a positive customer experience.

Responsibilities

• Practices excellent customer service which includes prompt acknowledgment of customers, friendly and courteous disposition, customer satisfaction on transaction requests, and consistently maintaining a professional and pleasant image and communications whether in-person, via phone, or via e-mail.
• Establishes new client relationships through the new account process while uncovering potential multi-product opportunities through a customer-needs based approach.
• Explain various account options and services based on uncovering the client’s particular needs.
• Maintain a conversational approach to uncover pertinent financial needs for relationship growth.
• Maintains a proactive approach with customer follow-up.
• Review and explain required account documentation with customer and complete customer onboarding process.
• Maintains a thorough knowledge of the Bank’s product suite.
• Completes customer transactions which may include, but are not limited to: cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, redeeming assorted savings bonds, performing cash advances, selling money orders, and adding stop payments to accounts.
• Actively participates in huddles by engaging in discussions, assisting in leading huddles, or leading huddles, as assigned. Must also attend branch meetings and be available to work assigned hours.
• Maintains a thorough knowledge of and adheres to all applicable policies, procedures, and regulatory practices.
• Follow and excel at Bank’s relationship management and customer service excellence programs.
• Responsive to both internal and external clients on inquiries regarding bank products, services, and operations. Inquiries may be conducted in person, via the telephone or by mail.
• Perform routine maintenance requests or fulfillment needs for clients.
• Complete all assigned training requirements on time.
• Actively participate in one-on-one coaching and feedback on performance for personal and career growth on a regular basis.
• Other duties and responsibilities as required.
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

Qualifications

• High School diploma, general education degree (GED), or equivalent required; Bachelor’s degree or some college a plus.
• Two or more years of relevant customer sales or service or banking experience.
• Previous Cash Handling experience a plus.
• Must be able to maintain an in-depth knowledge of the Bank’s products and services
• Must demonstrate excellent verbal, written and interpersonal communication skills
• Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
• Good analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated with strong initiative, accountability, and attention to detail.
• Ability to cooperate and work within a team and across the organization.