What are the responsibilities and job description for the Customer Service & Support Scheduler position at Primera?
Are you looking for a long-term career with a dynamic, exciting and growing company? Attractive employee benefits, competitive rates of pay and promotional opportunities demonstrate Primera's commitment to rewarding, developing and retaining its team. If this speaks to you, we'd love to receive your application!
Primera is a multi-award winning home interiors company with operations in Arizona, Colorado, Nevada, California and New Mexico. We offer a wide range of branded cabinetry, countertops, flooring, wall tile and window coverings together with comprehensive design and installation services. We are committed to providing high quality service to new homebuilders, home centers, independent designers, commercial developers and retail customers.
POSITION SUMMARY :
The Scheduler is responsible for ensuring that field staffing requirements are met, to comply with internal and external demand. This position is responsible for keeping projects running on schedule and within labor budget. The Scheduler acts as the communication hub for field projects, ensuring the highest quality of service is provided to our customers.
PRIMARY DUTIES AND RESPONSIBILITIES :
1) Organizes and prepares weekly personnel assignments for operations department.
2) Analyzes project requirements to anticipate personnel demand, utilizing internal employees, as well as external sources.
3) Gather install dates from builder websites, builder phone call log, and builder emails.
4) Enter info into scheduling system as orders are purchased, determining personnel assignment based on availability, experience level, and customer preference.
5) Adjusts schedule to meet emergencies caused by employee availability conflicts or operational demands.
6) Manage number of installs per day as to not overbook.
7) Coordinate with project managers, material suppliers, operations supervisors and logistics team, keeping them fully informed, and ensuring transparency of scheduling decisions made.
8) Responsible for formulating solutions when dealing with the supply of material, goods, equipment, and various other logistical needs.
9) Prepare and send weekly reports as needed by other departments for scheduling on their part.
10) Undertake special assignments as defined by the manger / executives when required.
11) Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES :
1) Associates degree or equivalent job experience.
2) Excellent critical thinking skills.
3) Excellent interpersonal, written and oral communication, analytical and problem solving skills.
4) Excellent organizational, accuracy and attention to detail skills.
5) Excellent understanding of work scheduling practices and computer scheduling programs.
6) Proficient knowledge with computers.
7) Must maintain high standards of confidentiality and professionalism.
8) Working knowledge of product being scheduled.
